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Allstate Protection Plans / SquareTrade
About this business
I was instructed to go to the manufacturer who was unwilling to help me. Reached out to Allstate and haven't heard back from anybody yet so I really can't say if I'm satisfied or not, yet.
Technician replaced main board but it immediately blew on test cycle.
Business response:
Hello Reviewer2427126670, We apologize for any frustration surrounding your claim. SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality of items that are repaired. We offer a service guarantee of the work done for a period of time after the in-home repair, for any failures once the claim is completed. We are sorry the issue with your item is still not fully resolved. At this time, we have reached out to you to provide additional assistance and suppo... read more
Took multiple phone calls to get a Frd Ex mailer/ Fed Ex lost the package. Took 3 weeks and more than a handful of phone calls, but O finally got a check for my lost Fitbit. I am currently not planning to wear a watch
I'm still waiting for my replacement item, 3 weeks later
Business response:
Hello Reviewer4265662693, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. At times, there could be a delay if the item is not readily available in our inventory since we would have to externally source the replacement. We are sorry that you did not receive a resolut... read more
I am still working on my claim after 3 months trying to get my furniture replaced. I have spoke with multiple representatives and most have been helpful but just seem to pass my case along. I am hoping for this issue to be resolved soon.
Business response:
Hello Reviewer2393542157, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. We offer various resolution options for furniture claims to ensure we meet service needs and efficiently resolve our customers' claims. Several factors could impact our timeliness on a claim resolution, such as a customer's location, technician availability, item type, and s... read more
Dryer works now no longer needed service
This process took way too long. It was difficult getting assistance to begin with. I could not contact the manufacture. I had to call here to get assistance in a different way. It was too complicated. I finally got through and then the offer for a replacement was nothing compared to what I needed to be replaced. Instead of a tall 36 inch fan I was offered a little tiny 13 inch fan. When that issue finally got resolved. I had to wait several days until someone got back to me and then I had to select the correct item and then ... read more
Business response:
Hello ShyPelican-9739, SquareTrade protection plans are extended plans designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue. We understand the frustration that can come from this. However, we were happy to speak with you and provide addit... read more
Tengo 3 semanas tratando de resolver el pago de la aseguranza
Business response:
Hello Reviewer3688487599, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process, either via phone or our chat feature. We are very sorry this has not been your experience. We appreciate you taking the time to review us and we hope to provide a better expe... read more
Would have liked to talk to a real person instead of emails! Glad that I purchased protection plan Wayfair .
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,842 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.