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Allstate Protection Plans / SquareTrade
About this business
No, it’s August 15 and I still don’t have my money to buy my refrigerator back and I’m gonna be charging you guys on a daily basis of $150 a day for every day that it’s not here can’t blame it on the mail service you didn’t do your job First you were in such a hurry to get my policy stopped and give me a check to pay for my refrigerator and spoiled food and you still haven’t mailed it. That makes no common sense at all. Bad customer service.
Business response:
Hello Reviewer2250893042, We apologize for any delays you have experienced with your claim. SquareTrade does our best to eliminate any roadblocks that might affect customers. We send checks via USPS First- Class mail. It can take up to 6-10 business days for customers to receive their checks. Although the process is usually quick, we might experience some delays. We are sorry this has been your experience. We reached out to you to address this matter and to provide additional support. Thank you, LS.
Emailed numerous times when the refund check will be sent over 10 days the first round check then they voided it. The one that isn’t my name. That was my daughters I replaced.
Business response:
Hello Reviewer1159146472, We apologize for any delays you have experienced with receiving your reimbursement check. SquareTrade does our best to eliminate any roadblocks that might affect customers. We send checks via USPS first-class mail. It can take up to 6-10 business days for customers to receive their checks. Although the process is usually quick, we might experience some delays. We are sorry this has been your experience. We reached out to you to address this matter and to provide additional support. Thank you, LS.
My playstation controllers always break (stick drift) within 2 years, so after like my third failed controller I decided to get the "protection plan," and yep, this controller got stick drift after 1 year, so I went to my walmart account and clicked on "file a claim." That button directed me to create an account on the square trade site, but when I entered my email/password the site said "email and password don't match." So I went in and tried to reset the password and the error message said, "Can not reuse any of your past ... read more
Business response:
Hello Reviewer2548324162, We apologize for any frustrations caused surrounding your recent claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service, especially when our online portal is utilized. In the event any issues arise, our goal is to ensure that you have the support you need during the claim process, either via phone or our chat feature. We are sorry this has not been your experience. We unde... read more
I submitted my claim and promptly heard back from a representative. We were given three replacements to choose from none of which were the same as what we originally ordered the replacement came and it is much lower quality than what we had purchased. Very disappointing.
Didn't work and now it does!!!!
I spent a total of 1 hour and 20 minutes over 2 days with a representative who wanted me to fix the problem my self. A technician was schedul d to come 5 days later to address the problem and then I received a call the appointment was cancelled and u had to wait 5 more days. This totally unacceptable.
Still haven't received the replacement. Here's your review. Where's the table...?
Business response:
Hello Reviewer2213697990, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide prompt and hassle-free service to our customers. For replacement claims, we aim to provide you with a replacement item as soon as possible. Our goal is to ensure we avoid any issues that can cause a delay. We also do our best to send an update, as well as a tracking number since our goal is to ensure our customers have all of the support they need during the claim process. We reached out to you to ... read more
The first representative I talked to about making a claim was great and easy to understand. I had to call back to make an appointment for the technician to come out. Their appointment link was not working for me...However I gave low ratings for the second representative, Mustafa. He didn't sound enthusiastic to help, his tone was dull and monotonous. I made this call on a Thursday, he made an appointment for me for the following Monday. The day comes and no show for the technician. I called the technician company and they st... read more
Business response:
Hello Reviewer2813539821, We apologize for any frustration surrounding your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience and we would like to see how we can further assist you. We understand the frustration that can come from this. However, we were happy... read more
I had a heating pad break after only 6 months. All-State refunded me but not enough to cover the cost increase of the item plus the $6.99 I had to pay in shipping. Item wasn't stocked in store. I see no point paying for this service if I still pay out of pocket. Not a pleasant experience.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,842 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.