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Allstate Protection Plans / SquareTrade
About this business
Bad got 25 bucks when my item cost 100
Business response:
Hello Reviewer4059321690, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. We also do our best to ensure our specialists are providing accurate and friendly service. In the event the full payment was not received, our goal is to correct the issue before it causes any further delays. At this time, we have reached out to you to provide add... read more
The problem was fixed but now it won’t stay paired with phone
Business response:
Hello Reviewer874333373, We apologize for any dissatisfaction with your recent experience with us. SquareTrade uses certified technicians to complete all repairs, and we perform extensive diagnostic tests to confirm functionality before returning the equipment to customers. We offer a service guarantee of the work done for a period of time after the mail-in repair for any failures once the claim is completed. We are sorry the issue with your device is not fully resolved. We reached out to you to address this matter and to pr... read more
Have not received my gift card yet his is the second time I have not received it
Business response:
Hello Reviewer2717088933, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure that our customers receives their payment quickly. We apologize that this did not occur in this case. At this time, we have reached out to you to provide additional assistance and support. Thank you, RR
i purchased 3 solar powered cameras from Walmart. after a while they stopped charging.n i filed a claim and within 10 days i received check for 2. i have been trying to get refund for the 3rd one. i talked to a rep. filled out more information and was told i would geta check with in 10 days. now i get an email asking for pictures, serial numbers and lots more info. not ery happy with all this. and on ntopof all this have trouble understanding what the agents say becai=use of their forein accents
Business response:
Hello Reviewer1939411199, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. Again, we are very sorry for any frustration you have endured with the resolution prov... read more
Yes I had Allstate protection on a pair of Samsung earbuds that batteries failed in about 5 months..I have yet to receive new ones or any feedback from Allstate over 10 days ago..so communication is Very lacking and replacement even worse.
Business response:
Hello ColorfulLeopard-37977, We apologize for any frustration caused by your recent claim. SquareTrade offers a variety of resolution options for our customers to ensure we meet their service needs. Our goal is to provide our customers with coverage throughout the life of the protection plan. Our resolution options are based on several factors, such as the type of item, the issue at hand, and the item’s price. All these variables are taken into consideration when determining the most appropriate solution for our customers. W... read more
My experience has been awful every time I try to get my situation resolved it takes an hour on the phone they originally agreed to fix my phone and nobody would fix it that they recommended. Then they agreed to send me a replacement phone and the phone they sent me was not the phone that I had but a phone that was about 7 years old and inferior to the phone that I had I have spent hours on the phone trying to get this resolved yet every month they have no problem collecting my payment this is a rip off
Business response:
Hello Reviewer2337782491, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade offers a variety of resolution options for our customers to ensure we meet their service needs. Our goal is to provide our customers with coverage throughout the life of the protection plan. Our resolution options are based on several factors, such as the type of item, the issue at hand, and the item’s price. All these variables are taken into consideration when determining the most appropriate solution for our custom... read more
I am not happy with the replacement dehumidifier. It is undersized despite the specifications. It is not powerful enough to dehumidify my 800 sq.ft. basement, despite being rated for 4500 sq.ft.. I cannot get the humidity under 65%. It is pulling water out of the air but not quickly enough and the tank is quite small and hard to pull out. The product literature for this Airplus dehumidifier does not include any manufacturer information. Neither does the box. I assume they don't want to be contacted. I am disappointed that th... read more
Broken screen on a tablet. Came back new screen not secured to rest of tablet. Opened tablet cover, screen fell off. Stuff inside messed up. Will never buy an extended warranty again. What a rip off.
Business response:
Hello Reviewer1423363957, We are sorry for any inconvenience you experienced with your claim. SquareTrade does our best to finalize repairs within five business days from the day that we receive your item. We provide practical and high-quality repairs. Complete item audits are performed and monitored to ensure all diagnostic tests are passed, and items are fully functional. All items go through a rigorous inspection process that is approved before release. However, we are sorry the issue with your device is not fully resolve... read more
I was given the value of my phone(purchase price) two days after they received the broken phone.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,842 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.