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Allstate Protection Plans / SquareTrade
About this business
Talk to All-State and was instructed to send device to manufacturer, manufacturer did not cover so waited on them to send back and All-State finally took the device in. They could not fix it and now waiting on new device for over an week. No updates
I have been fighting with them for a week I'm tired of it.
Business response:
Hello Reviewer303039500, We apologize for any frustrations caused surrounding your TV claim. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. If the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue. We understand the frustration that can come from... read more
They sent me a link to schedule a repair that doesn’t work… 4 different times. I had to call to schedule and then they didn’t give me the right time. This is 3 weeks later to get my tv looked at and they come and is in a hurry and “fix” 2 TV’s. Allstate sent a Canadian board that had to be reprogrammed and took some time. When I express my concern that the prompts on the tv were not normal and I was missing some features he said I would have to sign in and see and left. Now they have to come back and try again and the tv is ... read more
Business response:
Hello Reviewer4204880948, SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that are held to these same standards. We are very sorry to hea... read more
I’m still waiting for a technician to come out to fix my item. They’re giving me hell about it and wants to pay for slats and reimburse me later. I will not do that because it’s inconvenient for me that’s why I paid for insurance.
Business response:
Hello Reviewer1693329592, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide our consumers with efficient and effective resolutions in order to make the claim experience as hassle-free as possible. Our local repair resolution allows the customer to locate a repair shop within their area for quick and easy service. This resolution allows the customer to keep their original item and potentially preserve their protection plan in the event another issue arises. If the customer has any d... read more
When I purchased the extra protection, I thought I was purchasing similar warranty I had been accustomed to but unfortunately I was informed that it does not cover accidental brokenness of Screen and phone stop working. Very disappointed.
Business response:
Hello Jade4092, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specifications of ... read more
Unbelievable amount of requests from them for a ridiculous amount of picture numerous times. Options for replacement were awful. Finally just reimbursed me amount of item.
I turned in a warranty claim for a Robo vac I was offered everything but a Robo vac until I said something still haven’t received the product shipping info it’s been over a week.
I sent back a Zebra printer that was not printing. It was deemed unrepairable. They sent a replacement that looked well worn. It seems to be functioning properly but the appearance gives you the feeling it has been well used.
Business response:
Hello Reviewer2124654038, We apologize for any dissatisfaction with your recent experience with us. SquareTrade offers a variety of resolution options for our customers to ensure we meet their service needs. Our goal is to provide our customers with coverage throughout the life of the protection plan. Our resolution options are based on several factors, such as the type of item, the issue at hand, and the item’s price. All these variables are taken into consideration when determining the most appropriate solution for our cus... read more
I haven’t gotten my item and still sending me emails
Business response:
Hello Reviewer2495557948, We apologize for any delays you have experienced with your recent claim. SquareTrade does our best to provide our customers with quick and convenient resolutions. For replacement claims, we aim to provide you with a replacement as soon as possible. Our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been your experience. At this time, we reached out to you to address this matter and to provide additional support. Thank you, RS.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,842 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.