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Allstate Protection Plans / SquareTrade
About this business
Bought a protection plan on a bicycle. Was not given options to purchase different type of plans. Granddaughter fell on bike causing some damage. When attempting to file a claim got such a confusing response from agent. Was told damage was covered then told it wasn't covered. Agent wasn't knowledgeable of plans. Kept repeating same information without providing any real clarification. Very unsatisfied with experience. Will probably rethink purchasing a blind policy again.
Business response:
Hello AdorableScorpion-17435, We apologize for any frustration caused by your recent claim. SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops, spills, cracks, or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our customers, we can only approve claims within the ... read more
Bought this extended warranty plan through a local mom and pop shop. They are back logged with service calls and farmed my needs out to me to call Allstate directly to coordinate a service call. That took an hour on the phone to get scheduled. Then, the company doing that service didn’t communicate, showed up late, and then didn’t fix my dishwasher that won’t run. I spent $200 on my own plumber to change out a new water supply line that had no issue - because the service tech who didn’t bother to even open my dishwasher or l... read more
Business response:
Hello AdorableAnt-7782, We apologize for any frustration caused by your recent claim. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. For our in-home repairs, we partner with certified repair companies to complete all repairs and perform extensive diagnostic tests to confirm functionality once a repair has been completed. We are sorry the issue with the customer's device is still not fully resolved. We reached out to you to add... read more
Square Trade insurance coverage evidently was purchased by seller. The "covered" product was a refurbished unit that did not experience any damaging use by me. As indicated by pictures sent from Square Trade the unit appears to have incurred damage during shipping. I admit I did not take pictures of the unit as sent. Square Trade stated initial inspection showed "water damage," the source of which is unknown as the unit was not subjected to any liquids of any kind. The "liquid damage" stated is indiscernible to me, and certa... read more
It was horrible. Off shore tech and service makes for impotent responses regarding TV warranty issues. Your system is a problem and speaking to someone in Pakistan is also!
Business response:
Hello FineOstrich-24601, We apologize for any frustrations caused surrounding your Television claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process via phone or our chat feature. We are very sorry this has not been your experience. At this time, one of our specialists has contacted you to address this ma... read more
Had a 70" TV that had white lines down the side and covered the picture. Luckily, I had purchased the Protection Plan for 4 years from Walmart at the time of my purchase. Two years later, TV messed up with the lines on the screen. I reported it to Allstate (SquareTrade) and sent pictures, etc and they sent me a replacement TV. Unfortuneately, the replacement TV was NOT the same brand, but okay. Upon delivery of the Replacement TV, the box had been damaged and didn't know it until the TV was set-up and turned on = Replacement... read more
Read your reviews I have reviewed
Called to report breakage. We sent in the receipt for the glasses. You did a Sam's credit for the cost of the glasses.
You person on the other end did nothing to help me, kept asking questions that where ready available on file, this person needs much more training on how to interact with a customer.
Business response:
Hello SillyOx-16796, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. We contacted you to address this matter and provide additional support. Thank you, ... read more
They outright refused service before and then when I finally got them to let me send in my item for repair they returned it in a worse condition and wanted me to send it back again for another "repair". Meanwhile I'm paying for gas, packaging etc on top of the cost of the plan which they barely even let me use. Again I PAID FOR THE SERVICE AND THEY REFUSED TO LET ME USE IT.
Business response:
Hello MushyBass-57490, We apologize for any dissatisfaction caused surrounding the product that you mailed for repairs. SquareTrade uses certified technicians to complete all repairs, and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. We offer a service guarantee of the work done for a period of time after the mail-in repair for any failures once the claim is completed. We are sorry the issue with your device is still not fully resolved. In this case, we were ha... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.