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Allstate Protection Plans / SquareTrade
About this business
I used my debit card to pay for my purchase, and after swiping I received my receipt.
Filed a claim December 12th still have not received my check!!!
I recently sent my laptop in for a screen repair. I was originally told it would take up to 5 days to repair with 2 days express shipping, so 7 days in total. Today makes 20 days with NO update on the repair or location of my computer or any explanation as to why a 7 to 8 day job has now turn into almost a month! Horrible experience, unprofessional and I truly will not be using another warranty with this company ever!
Business response:
Hello, We apologize for any difficulty with your recent contact with us. We would like to review the situation and see what help we can provide. Please email socialhelps@squaretrade.com and include "Yelp Review" in the subject line, as well as any useful information such as your warranty ID or contact information. Thank you, JR
Worst Warranty Experience Ever!! Purchased an Uber Scoot 1600 watt scooter for my son at wallmart for $685 for scooter $77 for Square trade warranty and $60 tax Total $822. Scooter developed electric issues it would take off when the key was turned very dangerous situation contacted Square trade to get the item fixed under the warranty after many calls and several supervisors I finally got my repair approved now comes the funny part. When I asked where I should bring it for repair they said sir we don`t provide that informat... read more
The port for charging my laptop was broken ... no charging cord would work without fiddling with it. I was sent the laptop back with a used, generic cord and the port was still loose -- I had to be sure that the laptop was charging and it would only work if the cord was set in a specific way. I have had to send it back a second time.
i should have gotten more money for my item
I don't have a box or label to send my computer to you for repairs. Way to go ST.
Business response:
Hi Margaret, We apologize for any miscommunication regarding the claim process. I see that the pre-paid shipping label has been emailed to you. We have also checked on the tracking and we should be receiving it in our end shortly. Once your Laptop is received at our facilities you will be receiving a confirmation. Thank you for your patience and for bringing this concern to our attention as we will work on reviewing our processes. Thanks, JR
I was transferred way too many times--or Numbers did not work--or Consumer Cellular had to transfer me into Square Trade and still it was so confusing !!!
Business response:
Hi Margaret, We apologize for the experience. It can be overwhelming going through the process of filing a claim then being transferred. Upon review of your account, I was able to see your phone was purchased in July. Being your phone is still covered under the manufacturer's warranty, this is the reason why you were transferred to Consumer Cellular. We again apologize for any inconvenience. Thanks, JR
The person cared but in alI honestly spending an hour to fix my TV when I paid for a warranty for someone else to take care of it is not what I believe when I first purchased it
Business response:
We apologize for any difficulty experienced with your claim. Squaretrade has compiled years of experience to make the claims process as efficient and hassle-free as possible. Some of the ways we've improved this process include some preliminary troubleshooting, as we've found this to be successful with fixing a wide variety of issues and avoids the customers from having to wait for the availability of a technician to do the process. If the troubleshooting fails to fix your product, this is a confirmation of the problem being... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,068 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.