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Allstate Protection Plans / SquareTrade
About this business
i got my money back once the inspection took place, my issue is that i spent my own money on the product yet the refund was a gift card forcing me to spend the money at the same place i purchased the original product.. i understand that i agreed to that when i bought the protection plan and it sure is nice to have had the protection but being forced to spend my money somewhere that sold bad product to begin with is annoying..
Business response:
Hello KindBird-93881, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to offer flexible and suitable resolution options to meet our customers’ needs. Our goal is to be swift and efficient when carrying out claim resolutions. In any case involving reimbursement, we find that issuing the payment via an electronic gift card decreases the time a customer has to wait for their funds. Although many customers favor this option due to the quick turnaround, others may not, as it was... read more
first was approved, but no check. Finally able to reach them online, but now wants to process all over again.
Business response:
Hi GleamingSnail-98254, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our consumers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. We aim to correct the issue that causes delays in cases where the customer has yet to receive their payments. We are sorry this was not the case with the consumer's claim. We are sorry for your experience and would like to see how we can further assist you. One of our specia... read more
After multiple times being transferred from person to person on the phone two separate times regarding the same product warranty, I received one check that bounced and the replacement check had printing so faded, that the bank would not even attempt to cash it! Feels like a scam! Even the review experience is horrible! It is being *flagged* saying that I have profanity in my review, when that is clearly not the case.
Business response:
Hello BlueAlligator-20298, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. If the customer still needs to receive their payment, we aim to correct the issue before it causes further delays. We are sorry this was not the case with your claim. We understand the frustration that can come from this. However, we were happy to speak with you and come ... read more
This company is dedicated to not providing good consumer service. It's like you don't want to keep your end of the deal, just the $$
Business response:
Hello ThoughtfulAngelfish-17848, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. We reached out to you to address this matter and to provide additional ... read more
Why pay for a warranty that doesn’t actually take care of the issue in a timely manner, but rather draw out the process to avoid fixing the problem. Extremely frustrating!
Business response:
Hellojovanakormanec, We apologize for any frustration caused by your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience, and we would like to see how we can further assist you. Wereached out to you to address this matter and to provide additional support. Thank you, LS.
I made 40 attempts to take the pictures of my phone to register. I had already canceled my existing plan because as soon as I bought it I thought I was covered but it turns out I needed to submit photos and I could not so I called in to find out the next step and the guy on the phone told me that I was already covered by the insurance. Don't worry about it about a week later. I get an email saying that my protection plan is canceled and they're refunding my money. So then I get a phone call rtelling go ahead and submit again... read more
Not like trying to find reasons to deny my claim.
First of all, the people over the phone are very nice to work with. However, I was very surprised my claim was denied because it was related to weather. My canopy cover developed multiple rips and I reported that it happened from wind. Since this is an outside product, I was very surprised the insurance did not cover weather related issues. I did not say it was during a hurricane or tornado but just during a day when it was very windy.
Business response:
Hello macjewel, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. Per our terms and conditions, weather damage is not covered. We apologize for any frustration caused by this. We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding you... read more
Because I had a tablet that I couldn't get my money back off of it .it's wasn't on file after I got my gift card now I can't get my money back
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open tomorrow at 6:00 a.m.