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Allstate Protection Plans / SquareTrade
About this business
I was supposed to receive my repaired item July 19th . On yesterday but instead It had been delivered to WI instead of NY. I do understand mistakes happens. But my son was extremely dissatisfied because it was his laptop. On his 11th birthday and we were truly excited leaving a celebration to make it home to pick up his delivered item. To only find out it was delivered around 4 pm when we were suppose to receive at 8. The rep made assumptions that I may of gave the wrong address. However my address was clearly in the form th... read more
Business response:
We can certainly understand your frustration. We definitely want to apologize for your experience and Thank you for bringing this to our attention. One of our specialists has reached out to you to further discuss the situation and confirmed that they will be in contact with you today with an update. Thanks, JR
I have had 2 replacement phones at NO charge because of having Square Trade. When you contact them there are very few questions asked.
They initially agreed to replace my item (a jogging stroller that I procured on sale), and later decided to only give me the amount I paid for it, even though the original agreement explicitly states I would be reimbursed the replacement cost, not the purchase cost. Was an absolute bait and switch, poor business practice, and borderline unethical.
Business response:
Hello, We're sorry for any dissatisfaction with your recent claim. Squaretrade provides repair, replacement and reimbursement as our resolutions. Which resolution your product qualifies for depends on the issue it is experiencing, among other factors. In this instance we initially approved your claim for a replacement, when this option was not successful we instead provided a full reimbursement for the price paid for your item. We're sorry if you felt our warranties were not clear upon purchase, as we do our best to provide ... read more
The manufacturer failed to have a 1 year repair warranty but only had a 60 day replace or refund plan. With almost a year of using the equipment the product failed. The manufacturer failed to do anything even though the 1 year was still valid. Square Trade understood and stepped up big time and I got my full refund which I used to purchase a new product. Having Square Trade payed off and I will purchase the warranty every time.
They never call you back. When they do, nobody speaks english. I am not a bigot, It's very difficult to understand them. It's been 3 weeks since I started this and every time they work with you they tell you they will call you back. I had to call them back every time. I have been waiting again for a response (4th time) to an E-mail to finish a set up for a problem to my laptop. Never called. I get home from work, I have an email from them asking me to send them a review on how they did! They aren't done yet!!!!! This is the ... read more
Business response:
Hello Suzie, We apologize for any difficulty with your laptop claim. Squaretrade utilizes troubleshooting for computer claims for multiple reasons. Primarily this is to ensure your item issue is covered and to verify what is the best resolution for your product. We can see you're currently corresponding with our specialists regarding this issue. If we determine this to be a hardware failure we'll let you know what resolutions are available and we again apologize for any inconvenience. Thank you, KM
Should be straight forward, fix, replace or refund. Deductible covers most of S T cost.
Business response:
Hello, We apologize for any dissatisfaction with your claim. Squaretrade does our best to make this a hassle-free experience, but in certain circumstances we'll need more information to proceed. We have since approved your claim for a reimbursement and we again apologize for any inconvenience. Thank you, KM
Dropped my phone in the pool it was dead call fair trade they said three to five days and it was here within three
Printer failed to operate properly (paper jamming etc). Called to initiate my 3 yr service plan. Got an email after my call and was told how to ship unit to repair facility. Spent 35.00 to have it packaged properly and shipped via FEDEX Ground to Buffalo NY repair facility. Got unit back in less than 5 days. Got box home and opened it up to find printer control screen shattered , plastic housing bent and broken. In fact when I picked up unit the Fedex guy said it was a very poor packing job. Called back to Square Trade immed... read more
Business response:
Hello Erik, We greatly apologize for your recent claim experience. Squaretrade does our best to provide satisfactory repair and to ensure our support center is constantly guiding you throughout this process. We understand this was not your experience and this is something we take great concern to address. Since your item was damaged in transit we have approved a new resolution for you, of which we can see you have approved. We will also review your claim to see how we can improve and we appreciate you bringing this to our at... read more
Square Trade was very response in settling my claim.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,091 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.