This profile has been claimed by the business owner or representative.
Allstate Protection Plans / SquareTrade
About this business
Initially called SquareTrade, after about 45 minutes , they directed me to call Apple, Apple proceeded to tell me that the equipment was too old and if they had to fix it I would have to pay. so i called SquareTrade back and after being on the phone for about 2 hours was told that I would probably have to reboot my computer, and being that I didn't know how to backup anything at the time I didn't want to do that and I still haven't got a chance to do that . SO I was wondering WHAT DID I PAY FOR ??? for them to keep have on t... read more
Business response:
We apologize for any difficulty experienced with your claim. Squaretrade has compiled years of experience to make the claims process as efficient and hassle-free as possible. Some of the ways we've improved this process include some preliminary troubleshooting, as we've found this to be successful with fixing a wide variety of issues. If the troubleshooting fails to fix your product, this is a confirmation of the problem being rooted in hardware, which also helps our technicians determine the best way to proceed. We understa... read more
I filed a claim on Friday and was watching a new big screen on the following Thursday. This was money well spent.
Finally received my check after weeks of miscommunication!
Receiving a new product for the one that was damaged was easy as it could possibly be.
My Fitbit Charge 2 SE broke, and parts were not available, Fitbit said I needed to file a sq trade claim, when I checked with sq trade agent, he said I had to pay $25.00 Deduct, and they would send a New Fitbit Charge 2 SE, as its completely discontinued, , I would Imagine that's why I have not received a New Charge 2 SE, It should be Possible to ship a charge 3 se as the cost is the same, but is not discontinued,. I never imagined my Charge 2 se would have no parts available in less then 2 years, but at least I purchased th... read more
I have gotten reimbursed yet. I’m still waiting on them to send me the email that a check is coming.
Business response:
We do apologize for any delay. Upon reviewing your account, we see that we emailed you an Affidavit for the reimbursement. This affidavit is an electronic document that needs to be signed electronically by you and submitted to us. Once we receive the signed affidavit, we will then process your payment. Once the payment has been processed and mailed, we will send you an email confirmation. Please allow 7-10 business days for the check to arrive and We again apologize for any inconvenience. Thank you, JR
Coudn't even understand the techs accent,terrible customer relations.
Business response:
We're sorry to hear of any difficulty experienced with our support center. Squaretrade does our best to ensure our support specialists provide courteous and knowledgeable service. We aim to make the claim process hassle-free and always want to provide immediate service to our customers. If in any way you felt the issue that you were having while trying to file a claim was not address. Please email reviews@squaretrade.com and include "Reseller Ratings" in the subject line, as well as any useful information such as your warran... read more
I don't have the energy to write an in depth review, at least they gave me a refund. But if I want to get my laptop fixed now I have to pay $600 to somebody else. I mean I got my warranty so I WOULDN'T HAVE TO PAY FULL PRICE FOR A REPAIR.
Business response:
We're sorry we were unable to approve your recent claim. Squaretrade offers two types of plans Standard and Accidental Protection plans, each of which offer different degrees of coverage. The policy covering your product was a Standard plan, which protects against hardware and electrical failures due to normal usage. Unfortunately, this plan does not cover against physical damage; this is why we were unable to approve your claim. Squaretrade provides customers access to their warranties at any time via our website or mobile ... read more
No because I never received the
Business response:
We do apologize for the inconvenience. Once Squaretrade claim is approved for repair, our system automatically sent out a shipping label to the customer to the email that we have on file. In this case, we see the shipping was emailed. We always recommended that square trade is added to your contacts. Therefore, emails don't get sent to the spam or junk folder. We have resent the shipping label once again and as a back up mailed a physical copy of it in the case that it is not received and to avoid further delays. We again ap... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,083 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.