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Allstate Protection Plans / SquareTrade
About this business
I was told that my vacuum was non-repairable and that they would be sending me a gift card within 7 to 10 days. It’s been two weeks I haven’t received payment and I’ve been without a vacuum for a month.
Business response:
Hello GentleLeopard-96214, We apologize for any inconvenience or frustration you faced during your recent claim. SquareTrade does our best to provide our consumers with efficient and effective resolutions since we aim to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day to ensure the consumer receives their payment quickly. We apologize that this did not occur in this case. We are sorry that this has not been your experience, and we would like to see how we can f... read more
This was the worst experience ever. I am not sure if I want to protect anything else.
Business response:
Hello CourageousJackal-80773, We apologize for any frustration surrounding your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We also want to ensure that our customers have the support they need during the claim process via phone or our chat feature. We are sorry that this has not been your experience, and we would like to see how we can further assist you. At this time, one of our specialist... read more
Initially I called to file a claim and was given an unsatisfactory solution. I was told to take my large outdoor griddle to a service center for repair. The griddle is large and heavy, I do not have a way to transport it. The service agent was not able to help me. I was told to call back because his computer was down. I called back in an hour and i got the same agent but he still had to go thru the same spiel before he said that his computer was still down and to call back. We played this game a couple of time until I finall... read more
Business response:
Hello FoolishSeahorse-80958, We apologize for any delays you have experienced with your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. We are sorry that this has not been your experience, and we would like to see how we can further assist you. We understand the frustration that can come from this. However, we were happy to speak with you and provide additional support regarding your claim. We ... read more
I purchased the warranty in the event of a problem with the 6 chair pads. Now 1 set has become damaged/defected due to the outside elements or other; I'm being told to provide pics and being harassed about a simple replacement set. I wasn't given instructions of a pic/pics needed until after I received an email stating approved- therefore I toasted on the trash. Item was picked up prior to the 2nd of emails. I'm not happy with the service rendered and I'm requesting a refund for all (3) sets of chair pads o purchased warrant... read more
Business response:
Hello SillyRobin-8950, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade's goal is to provide a smooth claim experience and give our customers seamless and effective service. We offer different types of protection plans for a multitude of electronic and non-electronic products. We strive to provide our terms and conditions related to the customer's specific item by sending their warranty contract via email and making it accessible on their online account. In your case, we requested... read more
Send off to manufacturers
Business response:
Hello lissettezayas, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer’s issue. At this time, one of our specialists has... read more
Terrible! The product was ordered online so I did not have original register receipt. Every time I called a new claim was submitted but they could see where I had called before. Very frustrating
Business response:
Hello EnchantingCoral-63839, We apologize for any frustrations caused surrounding your TV claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience. In this case, we were happy to speak with you regarding your claim. We hope to provide a better experience in the futu... read more
We purchase extended warranties on all of our TVs from Costco. Our Vizio TV just quit working after 2 years. We called Allstate Protection and first, they sent me a TV that literally had a remote that you could not input the channel - just up and down arrow. Also, the TV was not highly rated. I explained that I wanted a replacement that was comparable to the TV that broke with a remote that I could input the channel (since we have 160 channels -- imagine having to go to the highest channel by clicking the up arrow). They tol... read more
Business response:
Hello AdorableFrog-77887, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists provide accurate and friendly service. For TV claims, replacement options are provided through a live link, and our customers have the flexibility to select. SquareTrade can reevaluate the case and provide additional assistance if the customer has concerns. We apologize for any frustr... read more
Never received the tv. Keep receiving text messages saying my order is on the way but nothing comes. Would like a refund now
Business response:
Hello ClearKangaroo-39254, We apologize for any dissatisfaction with your recent TV replacement claim experience. SquareTrade does our best to provide our customers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. If customers have any issue with receiving their replacement, our goal is to correct it before it causes further delays. At this time, one of our specialists has contacted you to address this matter and provide additional support. Thank you, CF.
Although my claim was approved and processed quickly, I have not received the Walmart gift card that was supposed to reimburse my expenses for repairing my covered Dell Laptop. Twice I have returned to Allstate and still I have not received my Walmart gift card that was supposed to reimburse my expenses for repair. There is a serious breakdown in communication between Allstate and Walmart that I do not know how to fix.
Business response:
Hello LightAmphibian-40919, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. We also do our best to ensure our specialists are providing accurate and friendly service. In the event the payment is not received within the timeframe provided, our goal is to correct the issue before it causes any further delays. We are sorry that this was not your ex... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open tomorrow at 6:00 a.m.