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Allstate Protection Plans / SquareTrade
About this business
I purchased a tablet at Costco and the sales man recommended I go online and purchase a squretrade warranty for accidents as I was getting it for my daughter. I purchased the plan about 3 weeks after I bought the tablet. There was an accident and it was knocked into water. I went online to file a claim only to have the process keep wiping out my claim. I started an online chat for help and they told me I would have to call in. I call in and long story short, after my contract says it will cover the purchase price of the tabl... read more
Business response:
We apologize for any dissatisfaction with our claims process. The accidental protection coverage is a great choice for life's accident. Squaretrade direct warranties are sold by price brackets with the choice of with deductibles and without deductibles options, that are chosen at the time of purchase of the warranties. When this warranty was purchased the price bracket that was chosen was from $0-$99 meaning that it will cover up to $99.00. This is the reason that your plan will cover up to that amount and has a deductible. ... read more
The computer battery died after just over 12 months. SquareTrade refunded most of my purchase price.
I have not heard back on my repair. They sent me three copies informing me of the procedure to return mt phone, all had different claim numbers, There're seems to be some confusion. It has been several days and I have not heard anything. poor service
Business response:
Hello, We apologize for the experience. we have reviewed your account and see that you have requested to have your item sent back. Since this request was made yesterday it should be shipped out today. We have been in communication with you on getting your phone repaired locally. once again we apologize for the experience. Thanks, JR
The refund that was given was not enough to replace the phone why pay for insurance if it cannot replace the phone or give efficient funds for a replacement.
Business response:
Hello, We want to go ahead and review this case for you as there is some conflicting information from the review and the claim that was done on the account. Please email us your claim or warranty details to socialhelps@squaretrade.com and include " Reseller Ratings Review" in the subject line. Our specialists will investigate your concerns and see what we can do to resolve this situation. Thanks, JR
Was told I would be shipped out a replacement phone and have still not received it .
Business response:
Hello, We apologize for the experience. We have verified your account and see that the phone was shipped out to you yesterday 11/18/2019. The estimated delivery date is today 11/19/2019. Thanks, JR
I filled out the warranty claim form and within 12 hours had a shipping slip to send my item out. Four days later I received a new item as it was evident that it could not be repaired. Square Trade treated me fairly and was definitely worth the money.
Dropped my phone 2 hrs after set up. Sq Trade wanted me to return the phone and give me a full refund. I wanted it fixed. I called a local repairman on my own and paid him out of my pocket. I then showed him the Sq Trade email asking me to return the phone. The repairman said I work for them. We had to go the long way around the barn but I received a full refund.
When I tried to file a claim on line, the website kept failing at a certain point. I tried three times to file, but each time the screen would darken and I couldn't proceed. Very frustrating. I finally had to get a phone number so I could complete the claim.
I spoke with them twice. They referred me to the manufacturer however the manufacturer says it is square trades responsiblity to replace product
Business response:
Hi Kimberly, Thank you for reaching out to us and expressing your concerns. We're sorry to hear about this experience but we would love the chance to help out. When we referred you over to your manufacturer, we sent out an email with some next steps to follow in the off chance that you're unable to complete your claim with the manufacturer. Please follow these steps so that we can further assist you. Thanks, NM
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,082 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.