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Allstate Protection Plans / SquareTrade
About this business
I was unable to get my item repaired or replaced. They state contact the manufacturer. It has been two weeks and they haven’t responded and aren’t able to assist.
Business response:
Hello davis5101, We are very sorry you are unhappy with your recent claim experience. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue. At this time, one of our specialists has reach... read more
Warranty claim took long time to process and very confuse. I request a replacement, and receive a cheaper junk even not in the same category. I have a 2800W Electric Meat Grinder received replacement a 300W Meat Blender . it was terrible !
Business response:
Hello GoodNewt-88617, We apologize for any frustration surrounding your claim. SquareTrade always does our best to offer repair and replacement resolutions as our priority, and reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the repair cost, the purchase amount of the device, whether we can source a comparable replacement item ... read more
Me dijeron que mi tv le salieron rayas por qué según ellos cuatro días antes de que se dañará hubo un apagon
Business response:
Hola JollyBuffalo-35259, Nos disculpamos de antemano por los inconvenientes con su experiencia reciente con nosotros. El objetivo de SquareTrade es proporcionar soluciones precisas y efectivas para los problemas de nuestros clientes con sus artículos. Para hacerlo, podemos solicitar fotos o información adicional para determinar el mejor curso de acción para cada reclamo. En este caso, las informaciones proporcionadas confirmaron que el televisor se encontraba conectado y colgado directamente en la pared y por una falla eléct... read more
I sent them all that they requested, including pictures of the damage item and receipt. Nothing was resolved.
I'm still waiting for a second gift card and these claims are from last year. It has taken this long and multiple times of me contacting you to get this straightened out. It's ridiculous!
Business response:
Hello MaryMartel, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade does our best to provide our consumers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day to ensure the consumer receives payment quickly. If any issues arise, we aim to ensure consumers have the support they need to resolve them. At this time, we have reached out to you to address this matter... read more
the customer service over the phone was good. But the results are terrible. I'm going into about 7 weeks waiting for a Television problem issue to be resolved. That should have taken only a few days no more than a week. I don't want to go through all the details. But I called to file a claim due to my tv braking down. The end result they are supposed to send me a check that I'm still waiting for. Very disappointing
If I could give them a negative 10 I would. The customer service completely ridiculous.
It was not a good experience. Allstate deferred me to Roku and gave me a phone number which defaulted to a corporate number which no one ever answered. I had to call Sam's to escalate the situation.
Business response:
Hello charlenecloud, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the consumer's issue. At this time, one of our specialists... read more
They cannot find where I bought a lawn mower but they can see that I have a warranty on it and can't get my money back because the lawn mower is broken
Business response:
Hello GentleBobcat-76455, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service, especially when our online portal is utilized. However, there are necessary actions customers must take to help us move their claims forward, such as submitting a proof of purchase. We require receipts to verify essential details that affect the protection plan, such a... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.