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Allstate Protection Plans / SquareTrade
About this business
i purchased a corded hand vac on 11/22/22 during the BLACK FRIDAY SALEs and i purchased a 2 year protection plan coverage began 11/22/22 and coverage ends 11/22/24.. In less than 6 months it stopped working when i filed my protection plan claim it was denied and i was told to contact the manufacturer for help based on the manufacturer's warrantys. but i paid for a 2 year warranty but i got only 1 year of coverage
Business response:
Hello ClearBoa-43471, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the consumer's issue. At this time, one of our specialist... read more
After a two week wait to get a repair person out, we find he had to order new parts. Now we receive a message as they are awaiting approval from the warranty vendor before proceeding. No ETA. So, we are working toward having our appliance down for a month. Thisis not what I consider WARRENTY SERVICE-a warning to those who think the Allstate service will fix you purchase on a timely basis. So far not the case.
Business response:
Hello FrankFugiel, We apologize for any delays you have experienced with your claim. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we attempt to account for any possible delays and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. We partner with certified repair companies that are held to these standards for our i... read more
Called to report a non-functioning PC and within 10 minutes was issued payment for 90% of the purchase price.
It was no reason to purchase this protection plan when they still refer me to Nintendo
Business response:
Hello GracefulLion-76235, We are very sorry you are unhappy with your recent claim experience. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired or the manufacturer cannot assist during their warranty period. If the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can handle the consumer's issue. We understand the frustration that can come from this... read more
APP was far from seamless in what I needed. Had to reply to an email, still had to call and then the check was for the wrong amount. Had to call again to get it resolved. Training with employees is still needed to get this process to feel easier. It's worth the hassle but not sure why creating the hassle seems to be the norm with every insurance company on the planet.
Business response:
Hello BetterLobster-57, We are very sorry you are unhappy with your recent claim experience. SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. We also do our best to ensure our specialists provide accurate and friendly service. If the payment received is inaccurate, our goal is to correct the issue before it causes further delays. We are sorry this was not your experience. At this time, one of our specialists ha... read more
I've purchased many protection plans with square trade and have used one or two in the past but this last time left a real sour taste in my mouth. After meeting all the requirements of the automated system I wasn't able to resolve my issue. Finally I was able to do live chat with a representative in which they were unable to resolve the issue, and Finally after getting the "I apologize for the inconvenience but there's nothing we can do" line I was able to call and talk to an actual live agent over the phone who said everyth... read more
Business response:
Hello Rider10169, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to offer flexible and suitable resolution options to meet our customers’ needs. Our goal is to be swift and efficient when carrying out claim resolutions. If any issues arise with customers receiving their payments, our goal is to provide the support customers need to complete the process. We are sorry that this has not been your experience. We reached out to you to address this matter and to provide addition... read more
I filed a claim but I have not received a response
Submitted claim and was told apple was responsible, then apple said no, then Allstate said they would repair, not replace. Still don’t have my watch back but what a hassle!!
Business response:
Hello SillyPiranha-45915, We are very sorry you are unhappy with your recent claim experience. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue. At this time, one of our specialists ... read more
Made two appointments and the guy never showed up after waiting at home two different dates. Called in and was told three separate times that we would be called back the next day. No one ever called back so we kept calling. Then to be told there is no one to fix it. Had to return parts that were sent. This is not good service at all. You guys really need to do better. Horrible customer service.
Business response:
Hello AdventurousTurkey-95069, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide expeditious service to all customers. We understand your time is valuable. Therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that are held to these same standards. We are very sor... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.