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Allstate Protection Plans / SquareTrade
About this business
Always exceptional experience.
Square trade promises and delivery.
TV went blank one day while watching it. Contacted ST, they first sent out some parts and I had them 2 days later, and had a repair person come to my home and install them. Still didn't work. He reported back to ST and 3 days later I had an email stating that they are going to send out a new TV, which came 2 days after that. I really can't complain.
I paid additional money to obtain this extended warranty, but instead of trying to find how they could help, I was immediately bombarded with why I don't qualify for reimbursement and all I had to do to file a claim. I was told I had to get a written statement from the manufacturer stating that they refused to honor their warranty or give me a refund. I was already upset with the damaged product. I needed to get HELP as to what could be done. As it turns out, I managed to get NewAir, the manufacturer to honor their warranty ... read more
My two year old TV started to show dark shadows on the screen. Two days after documenting the problem, a new replacement TV was delivered to my house. I will not buy another high tech product without a Square Trade warranty.
Filed report online, printed shipping slip, dropped off got it back fixed within the week.
I decied to not use the warrenty. Was not able to be without my phone (needed for work). Phone still works good.
I submitted my request 2 weeks ago. The provider only called me once before business hours to schedule troubleshooting. Could not get a number to call back and they closed the case. had to wait on hold for nearly an hour, and then spent half an hour confirming all the same information, which they have to make a new case. Two days later, missed another call from the Tech Support. Called the number he finally left in the message and was on the phone with him for over an hour fixing the issues. We were told that someone would c... read more
Business response:
Hello Yoni, We apologize to hear of any difficulty you experienced with your repair. Squaretrade does our best to utilize troubleshooting when relevant, as well as to provide courteous and knowledgeable customer service. In this instance we understand you felt this was not your experience, which of course is never what we want for our customers. We will be reviewing your claim to see where we can improve and we again apologize for any inconvenience. We also greatly appreciate you bringing us these concerns. Thank you, KM
helpful and followed thru with refund
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,091 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.