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Allstate Protection Plans / SquareTrade
About this business
Paid for the watch and bought the insurance. Watch doesn’t function Walmart will not replace it one that works. I will try once again, but I will wait until I have calmed down.
Business response:
Hello Jim and Cherry, We apologize for any difficulty with your claim. Squaretrade utilizes the manufacturer warranty for almost all products we cover, this is where we referred for you to have your device issues resolved. Squaretrade warranties can only provide so much in resolutions before your policy is fulfilled, claims fulfilled by the item manufacturer do not negate from your Squaretrade policy. If the manufacturer denies servicing your product you can reach us with a reference number verifying their denial, or if you ... read more
I had a product that is not working and they told me it is still under the manufactures warranty, so that was the end of the contact with SquareTrade!
Once I made contact with a claims rep I had a check within days.
Spoke to agents who were reassuring but so far have not received a replacement b
My experience was brief as I returned a TV to Walmart and thus had to cancel my warranty program with Square Trade. I received a refund check within a week, no problems. I wasn't expecting that.
Ask that u contact manufacturer if still support under warranty then if not they will work to resolve.
Filed claim in feb sent it off over a month ago and no one seems to know where my phone is the tracking number don't work and im out $200
Business response:
Hello Megan, We apologize for any difficulty with your claim. Your claim was approved for an item reimbursement based on shipping us the item, using a prepaid label directly provided by Squaretrade. Unfortunately Squaretrade has not been able to use this tracking number to see the device has shipped, this is why we've yet to issue your check. One of our specialists requested we are provided a shipping receipt, at this time we're still waiting for this documentation. We request we are provided this at your earliest convenienc... read more
Needed to replace Fitbit because of cracked screen. Reported issue and replacement arrived within three days, no questions asked
Called the company I paid to insure my product and they gave me nothing and on top of that any real assistance. When asked for help they knew nothing and not how to help me. Would not use them again.
Business response:
Hello Ruben, We apologize for any inconvenience that occurred during your claim process. SquareTrade is an extended warranty that covers you beyond the manufacturer's protection period, which is typically the first year. Given that your item is still within that term they're responsible for any failures since these are normally caused by defects or poor workmanship. Nevertheless, we'd love the opportunity to turn your experience around and find a resolution for the situation at hand. Please refer to your email since we did r... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,091 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.