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Allstate Protection Plans / SquareTrade
About this business
Called, told of problems and sent refund for problem..
I called before purchase and was told it would be covered if seller refused, yet...... now I have to wait for 2 years. The expectant for me to contact a company in china, not even knowing the name, or anything but the reseller, makes it hard to do, so I wait.
My only negative was having to wait over 24 hours for Square Trade to find my file and verify that my extended warranty was still in effect. Once past that hurdle everything went as it should in a timely fashion. When you go to buy a new TV normally your old one is still working. When your old one fails and you have to replace it you do not have any TV until it is replaced so time is of the essence.
Friendly reps as usual but got a lot of run around and things are still unresolved. Won't be purchasing again.
I still don't have my issue resolved. My laptop screen had half of it go black. After several calls and being on hold many times, I finally got them to agree to send me the Fed Ex box to package my laptop to ship and get it fixed. Well, here I am 10 days later...still no box has arrived and I have already called twice about it. The incompetence is unbelievable. I wish I could speak to someone who lives in the USA who could understand my problem without me having to explain something simple 3 times. Who knows if this will eve... read more
had a portable AC unit blow up a week before the warranty was set to expired SquareTrade not only took care of me but replace the unit due to the fact that I could not find a local repair shop to make the repair
Product was sent back unfixed because of lag in time. BUt, i didn't receive an email stating there was an issue. I cannot find the email anywhere... it would have been nice to receive a phone call along with an email if NO response was forthcoming. I would not have made the effort to follow all the steps if i didnt' want the watch fixed. So, not the experience is NOT good, because now i have to do what was needed done and then resend the watch in.
Business response:
Hello Melody, We apologize for any inconvenience with your recent repair. Squaretrade does our best to service all items expeditiously but in this case we were unable to repair your product due to an activation lock on the product. This is why your device has been returned unrepaired, once this lock is disabled please contact us so we can have your device issues addressed. We again apologize for any inconvenience. Thank you, KM
I placed a claim on April 26. They said it would take a day or two. I contacted them via chat. Had to talk to 3 chat reps until it got done. Took over 1.5 hours!!!
Business response:
Hello Oded, We apologize for any inconvenience you experienced with our support. Squaretrade extensively trains our customer support to be courteous and provide accurate information. We also do our best to ensure the claims process is hassle free and expeditious, though in certain instances we'll need more documentation or information to proceed. This is why we provide 24/7 access to customer service and multiple methods of reaching us, including email, phone and chat. We understand you felt this experience was difficult and... read more
It was very easy and quick to receive a refund for my printer that stopped working. They sent me a refund to be reused at Staples. I have been using this method because it seems that printers aren't made to last even 2 years these days.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,091 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.