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Allstate Protection Plans / SquareTrade
About this business
Opened a claim, and provided requested information and had to follow with additional information. Claim is still not settled and this process is taking longer than expected.
Business response:
Hello tonyclay-77998, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts, which takes place over the phone. While issues or delays may occur during th... read more
I spoke with 3 different Walmart employees and they didn't know how to answer any of my questions regarding my warranty.
I filled out the form telling them what was wrong. I had to ship the vacuum to them at my expense, which was alright. There were no instructions stating to just send the broken item and not the attachments so I of course sent the hose with it. They repaired it fast enough and returned it to me without the hose. I asked them where my hose was and they said i should not have send it. I stated it did not state that on the return form. They supposedly looked for it and could not find it. Didn't know what happened to it. Said I h... read more
Business response:
Hello PatriciaVanburen, We are very sorry for any frustration surrounding your claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers. We also do our best to provide updates on every step to ensure a positive customer experience. We guarantee a 2-5 business day repair for Mail-In repairs from the day your device is received. This resolution allows the customer to fix their item without taking extra steps. However, if the customer needs help following through with this resolution, Squ... read more
I purchased a metal platform bed, it broke, was sharp and metal, I threw it out, claims said I needed pics, I didnt think about that when I tossed it, spoke to an agent, they said they would check it out, they ruled that I could have a replacement! This will encourage me to ALWAYS go with Allstate when it is available!
Long story short - I sent my phone in for an overnight repair. Days later they said they only ordered a part. A week later they didn't know where my phone was. Then they said the repair center said my phone was irreparable. They said they'd send me a replacement phone. Another week later waiting for my phone I called and had enough of the run around excuses and said I wanted a payout. Which after another 2 days it was approved. I finally got a check in the mail to buy a new phone today so I can't really complain about reliab... read more
Business response:
Hello CarefulTurtle-89731, We apologize for any dissatisfaction with your recent experience with us. SquareTrade designed our rapid repair resolution to provide customers with an efficient alternative to local repair. It allows the customer to ship their device via FedEx one-day shipping to a repair location to have the device fixed within 24 hours of receiving it. The item is then shipped back to the customer either the same or the following day. Although the process is usually quick, there are delays caused when crucial pa... read more
I've had a few protection plans with Allstate, and prior before Allstate bought SquareTrade. Anytime I've needed to make a claim, I had to jump through a ton of hoops, explain my situation multiple times, tell them to review notes from prior calls, and spend an unreasonable amount of time, energy, and effort to get a claim handled. When I finally do reach someone who knows what they're doing and can handle the issue, it goes smoothly, but it does not seem like they set their agents up for success. There doesn't seem to be an... read more
Business response:
Hello bryangeorgeclark, We apologize for any dissatisfaction with your recent experience with us. SquareTrade offers coverage for a wide variety of electrical and mechanical issues and, when the accidental plan is purchased, physical damage. However, our Terms & Conditions state that there is a limit of liability set for each plan, which indicates the coverage amount. We are sorry for any frustration you experienced due to this. We understand the frustration that can come from this. However, we were happy to speak with you a... read more
It took to long to get my refund.
I had to pay 30in packing materials to ship back a stereo that couldn't be repaired and still haven't received my money to purchase a new 1
Felt as if I was brushed off onto the actual company to fix my problem rather than the actual place that I purchased the device from. Here I am, 3 weeks later with no help, still.
Business response:
Hello LightDinosaur-44272, We apologize for any dissatisfaction with your recent experience with us. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of your issue. At this time, we have reached out to you... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.