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Allstate Protection Plans / SquareTrade
About this business
Was forced to accept an inferior model under warranty, given no other choices. I guess the d-series means downgraded. I'm not happy with square trade and given the fact that i have enjoyed vizio tv's in the past after this 1 goes out that's where vizio will stay also, in the past.
Business response:
Hello, We're sorry to hear of your dissatisfaction with your recent claim. Squaretrade determines our replacement TV offers on the technical specifications of your original unit and our intention is to always offer products which have comparable if not superior features. This offer is continuously revolving dependent on what is in stock and you notify us of specific features that do not meet expectations Squaretrade can source a different offer. We again apologize for any misunderstanding and we hope you are satisfied with o... read more
I never received my replacement item
Business response:
Hello, We greatly apologize for any delays in receiving your replacement item. Squaretrade takes these types of concerns very seriously and are currently investigating the situation. At this time we are determining the best way to proceed and will be following up within 1-2 business days. Due to your experience we are refunding the full purchasing price of your warranty. This refund will arrive to you within 7 business days and we appreciate your patience while we work to resolve this. Thank you, KM
One call and a few emails. Not complicated at all.
Received same damaged charger when computer returned
I did not receive an email letting me know my claim was approved. I found out when I logged back in for an update. Every other part of the claim was fast and smooth
Bought a power washer through Walmart online. Company was later found to be overseas and had a history of changing names to avoid honoring the manufacturers warranty. Square Trade simply refunded my money.
We were confused with the list of causes for return that we had to choose from Our problem was paper jam with noise.
Both of you are saying it’s a software issue and I’ve been told it’s hardware from my people,,, I’ve got a brand new computer that won’t hookup to WiFi
Business response:
Hello, We apologize we were unable to approve your recent claim. Squaretrade does our best to assist all of our customers, as we pride ourselves on delivering a professional and hassle-free claims experience. Our computer warranty covers your product against a variety of hardware and electrical failures, such as your item not powering on or functioning properly. In this instance we understand there is a discrepancy with your item failure and this is why we have not approved your claim at this time. Squaretrade warranties do ... read more
Absolutely horrible wont buy protection on Amazon again
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,091 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.