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Allstate Protection Plans / SquareTrade
About this business
Was told they repair or replace product. They wanted to refund price of item. Not acceptable. Don't waste your money
Business response:
Hello TiredMongoose-19435, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade offers coverage for a wide variety of electrical and mechanical issues and, when the accidental plan is purchased, physical damage. However, our Terms & Conditions state that there is a limit of liability set for each plan, and the coverage amount is up to the item's purchase price. At this time, one of our specialists has reached out to you to provide additional assistance and support. Thank You SQ
I have bought and use SquareTrade/ Allstate for years for all of my needs. The service was so poor this time around that I have canceled all of my on going contracts and will NEVER use them again !!!!!!!
Business response:
Hello BraveDinosaur-50908, We apologize for any frustration caused by your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, our goal is to provide the support you need to complete the process. We are sorry that this has not been your experience, and we would like to see how we can further assist you. Again, we truly apologize for any trouble you experienced during the c... read more
They had me sit on the phone for 45 min to try and resolve the issue. That didn't work so they did stuff on their end which didn't work either and then they wanted us to call roku so we did.. still not working so we started the whole process over, they decided it was a roku issue even after we told them all other 6 TV's in the house were working great! We finally had to talk with Supervisor and debate the whole thing again and finally was granted a replacement tv. We had to call another company which gave me a number to yet ... read more
Business response:
Hello AnxiousOrca-46410, We apologize for any frustration surrounding your TV claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before it affects our customers. Our TV claim process ensures we provide the most appropriate resolution based on the situation. The process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. This can help customers avoid a claim altogether or help ... read more
I was given a form to fill out for a paid claim then a email that reversed that claim. I was given the number to the manufacture and after several messages no one returned my calls and they never answer the phone. I am out of money and my claim is marked closed.
Business response:
Hello ZanyHorse-29851, We apologize for any dissatisfaction with your recent experience with us. SquareTrade protection plans are extended warranties designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired or the manufacturer cannot assist during their warranty period. If the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue. We understand the frustration that can come f... read more
I was given no explanation as to why the accidental warranty was not offered to me. I spent $1500 on a T.V. atCostco and bought the only warranty offered to me ( standard ) only to find out my issue will not be covered. No point in buying warranties anymore.
Business response:
Hello ZanyOwl-26181, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our consumers, we can only approve claims within the specifications of... read more
It took so many contacts with Allstate to get my claim for a $20 TV antenna resolved. A prolonged, extremely painful experience. In the end, after first being told my claim was denied, and after I had to whine a little, magically my claim was approved. Hopefully the check is in the mail but, based on my experience with Allstate to date, I'll believe it when I see it. I spent more time in chat exchanges just to get a reduced, pro-rata settlement on my antenna. Wouldn't want to ever go through this again!
I was paid out and told that I can throw everything away once I receive my payment 3 days later allstate square trade opened up an investigation and is now refusing to pay me back because I don't have a receipt from 6 months ago a supervisor Ruthanne called Walmart with me and Walmart said they can't go back that far anymore and I'm still waiting for my money almost a month later
Business response:
Hello MysteriousPanther-15117, We apologize for any frustration surrounding your claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any issues that can delay the process before they affect our consumers. In this case, after reviewing the consumer's account, we found that you were contacted by our security team to investigate the account further. At this time, we have reached out to you to discuss this and ensure the proper support is provided to resolve your issue. T... read more
I tried to make a claim and get a return sticker but it showed up blank on my phone.. Then I had to contact the help website and they said go on your computer… What if I didn’t have one.. So I went on my computer and it was there.. But Sheesh I shouldn’t of had to do that..
Business response:
Hello HilariousStingray-5226, We apologize for any dissatisfaction with your recent claim experience with us. SquareTrade does our best to eliminate any issues that can delay the process before it affects our customers since we strive to provide an expeditious and hassle-free service. Our shipping labels are automatically sent via email to process the claim as quickly as possible. While issues or delays may occur during the process, we aim to ensure our customers have the support they need to move their claims forward. We re... read more
Left hanging no resolution
Business response:
Hello SleepySquirrel-6335, We're sorry for any trouble you caused by your recent claim. SquareTrade offers coverage for various electrical and mechanical issues and physical damage when the accidental plan is purchased. However, our Terms & Conditions state that we do not cover lost or stolen. In this case, the warranty obtained was a Standard Plan, and it was reported that the item is no longer in your possession. We are sorry about the frustration regarding this. We understand the frustration that can come from this. Howev... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.