This profile has been claimed by the business owner or representative.
Allstate Protection Plans / SquareTrade
About this business
I was promised a e-card from Walmart for my printer that tore up and they tried on my printer and couldn’t get it going and I have a hobbie business that I sell off of eBay and I print my on labels and saves me money and now I have to write their name and address and send to post office and cost me more I paid for the insurance and I have not got my e-card for Walmart I want my card where I can use it I had a warranty for till 2024 so pay up Sammy Ward
Called the number listed on costco's website. No an easy process and it failed. Used square trade website, very smooth.
THEY'RE CATCHING ME AT A BAD TIME.. BUT I WILL TAKE THE TIME FOR THIS WARRANTY.. IF YOU BUY ANYTHING THAT MAY BREAK OR BECOME NON-WORKING.. HOPE YOU HAVE THIS WARRANTY.. THEY WILL TAKE GOOD CARE OF YOU HAPPY HERE IN WESTERN ILLINOIS CHRIS G.
It was hard to contact a live agent about my product that I had under warranty. There is no communication about what’s going. Everything is emails, not everyone can deal with the email stuff.
Every single conversation I had with them, led to me being told it would take "24-48 business hours". Unacceptable. It took way too long to even order and ship my TV. This was not a pleasant experience in any way. I got absolutely sick of hearing "24-48 business hours". They need to work on this.
Business response:
Hello SplendidCaribou-96207, We are very sorry you are unhappy with your recent claim experience. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists provide accurate and friendly service. For TV claims, many teams work together to provide a resolution. Replacement claim options are provided through a live link, and our customers have the flexibility to select. Our goal is to ensure we avoid any issues that can cause a delay. At this time, o... read more
Phone crashed. Android Samsung galaxy A02s phone....Consumer Cellular...Target. Took 40 mins. wait time to get to talk to a CC rep. Told to take to point of purchase 40 mi. away,to verify that phone was not fixable. Told to go back home and file claim on line with Allstate. Couldn't complete because they had to send a code to phone number of record which was disabled phone and unable to receive. Finally got approval after getting upper mgnmt approval to use intermim phone number. Told that phone would be shipped priority ove... read more
But still haven’t got anything resolved.
I submitted the paperwork requested, was sent an email back asking for additional info, when clicking the link it took me to the exact page as before not telling what additional info needed. Did this 3 too. Finally I sent a request for help… got nothing back… typical insurance runaround
Business response:
Hello, ColorfulElephant-58487, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause delays for our customers. Our local repair resolution allows the customer to locate a repair shop within their area for quick and easy service. If an issue does occur during this process, our primary goal is to ensure our customers receive effective solutions in a timely manner. We are sorry this did not occur in this case and t... read more
To offing complicated. I should have been reimbursed through the payment method used to by the product and warranty.
Business response:
Hello MediumSeaGreenJacana-57050, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to eliminate any problems that can cause a delay before it affects our customers. If any issues arise, we aim to provide the support you need to complete the process. We are sorry that this has not been your experience, and we would like to see how we can further assist you. In this case, we were happy to speak with you and provi... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.