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Allstate Protection Plans / SquareTrade
About this business
The refund that was given was not enough to replace the phone why pay for insurance if it cannot replace the phone or give efficient funds for a replacement.
Business response:
Hello, We want to go ahead and review this case for you as there is some conflicting information from the review and the claim that was done on the account. Please email us your claim or warranty details to socialhelps@squaretrade.com and include " Reseller Ratings Review" in the subject line. Our specialists will investigate your concerns and see what we can do to resolve this situation. Thanks, JR
Was told I would be shipped out a replacement phone and have still not received it .
Business response:
Hello, We apologize for the experience. We have verified your account and see that the phone was shipped out to you yesterday 11/18/2019. The estimated delivery date is today 11/19/2019. Thanks, JR
I filled out the warranty claim form and within 12 hours had a shipping slip to send my item out. Four days later I received a new item as it was evident that it could not be repaired. Square Trade treated me fairly and was definitely worth the money.
Dropped my phone 2 hrs after set up. Sq Trade wanted me to return the phone and give me a full refund. I wanted it fixed. I called a local repairman on my own and paid him out of my pocket. I then showed him the Sq Trade email asking me to return the phone. The repairman said I work for them. We had to go the long way around the barn but I received a full refund.
When I tried to file a claim on line, the website kept failing at a certain point. I tried three times to file, but each time the screen would darken and I couldn't proceed. Very frustrating. I finally had to get a phone number so I could complete the claim.
I spoke with them twice. They referred me to the manufacturer however the manufacturer says it is square trades responsiblity to replace product
Business response:
Hi Kimberly, Thank you for reaching out to us and expressing your concerns. We're sorry to hear about this experience but we would love the chance to help out. When we referred you over to your manufacturer, we sent out an email with some next steps to follow in the off chance that you're unable to complete your claim with the manufacturer. Please follow these steps so that we can further assist you. Thanks, NM
Square trade refunded me for a bad product. Great investment recommend everyone purchase with electronic devices.
not happy that they want to replace a 698.00 tv with one you can buy for less than 300.00
I have contacted squaretrade twice about the Amazon Fire HD 10. The system is having major issues such as slow startup, Very slow when you are working with it, The battery drains very quickly usually within 2 hours after being fully charged, the SD card is not recognized after you shut it down and start it the next day soall the games and the items you collected the day before are gone. Yesterday I read the serial number to a technician at Squaretrade and I was told that the Fire Tablet was registered to someone else so he c... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open tomorrow at 6:00 a.m.