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Allstate Protection Plans / SquareTrade
About this business
Friendly reps as usual but got a lot of run around and things are still unresolved. Won't be purchasing again.
I still don't have my issue resolved. My laptop screen had half of it go black. After several calls and being on hold many times, I finally got them to agree to send me the Fed Ex box to package my laptop to ship and get it fixed. Well, here I am 10 days later...still no box has arrived and I have already called twice about it. The incompetence is unbelievable. I wish I could speak to someone who lives in the USA who could understand my problem without me having to explain something simple 3 times. Who knows if this will eve... read more
had a portable AC unit blow up a week before the warranty was set to expired SquareTrade not only took care of me but replace the unit due to the fact that I could not find a local repair shop to make the repair
Product was sent back unfixed because of lag in time. BUt, i didn't receive an email stating there was an issue. I cannot find the email anywhere... it would have been nice to receive a phone call along with an email if NO response was forthcoming. I would not have made the effort to follow all the steps if i didnt' want the watch fixed. So, not the experience is NOT good, because now i have to do what was needed done and then resend the watch in.
Business response:
Hello Melody, We apologize for any inconvenience with your recent repair. Squaretrade does our best to service all items expeditiously but in this case we were unable to repair your product due to an activation lock on the product. This is why your device has been returned unrepaired, once this lock is disabled please contact us so we can have your device issues addressed. We again apologize for any inconvenience. Thank you, KM
I placed a claim on April 26. They said it would take a day or two. I contacted them via chat. Had to talk to 3 chat reps until it got done. Took over 1.5 hours!!!
Business response:
Hello Oded, We apologize for any inconvenience you experienced with our support. Squaretrade extensively trains our customer support to be courteous and provide accurate information. We also do our best to ensure the claims process is hassle free and expeditious, though in certain instances we'll need more documentation or information to proceed. This is why we provide 24/7 access to customer service and multiple methods of reaching us, including email, phone and chat. We understand you felt this experience was difficult and... read more
It was very easy and quick to receive a refund for my printer that stopped working. They sent me a refund to be reused at Staples. I have been using this method because it seems that printers aren't made to last even 2 years these days.
Was forced to accept an inferior model under warranty, given no other choices. I guess the d-series means downgraded. I'm not happy with square trade and given the fact that i have enjoyed vizio tv's in the past after this 1 goes out that's where vizio will stay also, in the past.
Business response:
Hello, We're sorry to hear of your dissatisfaction with your recent claim. Squaretrade determines our replacement TV offers on the technical specifications of your original unit and our intention is to always offer products which have comparable if not superior features. This offer is continuously revolving dependent on what is in stock and you notify us of specific features that do not meet expectations Squaretrade can source a different offer. We again apologize for any misunderstanding and we hope you are satisfied with o... read more
I never received my replacement item
Business response:
Hello, We greatly apologize for any delays in receiving your replacement item. Squaretrade takes these types of concerns very seriously and are currently investigating the situation. At this time we are determining the best way to proceed and will be following up within 1-2 business days. Due to your experience we are refunding the full purchasing price of your warranty. This refund will arrive to you within 7 business days and we appreciate your patience while we work to resolve this. Thank you, KM
One call and a few emails. Not complicated at all.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open tomorrow at 6:00 a.m.