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Allstate Protection Plans / SquareTrade
About this business
delivered tv within 3 days
Phone arrived on time. But no display.
My Consumer cellular phone was dropped into the water. I tried all known methods to dry it out and get it to powerup. All me efforts were in vain. I called the warranty co. and a new phone was delivered in 3 days. I then returned the damaged phone back to the company as requested.
I spent a lot of time on the phone with squaretrade and they still couldn't solve my problem (even though my receipt shows purchase of a protection plan, they didn't see it in their system), so still no phone call, email from them.
The printhead on my printer quit, so I called the number inside my warranty booklet and they sent me a check right away
the phone arrived when they said it would.
Spent to much time going back and forth about tv replacement/options. To this date, I have not received tv replacement or any type of reimbursement.
Business response:
Hello, We're sorry to hear your claim has taken much longer than our typical turnaround. We attempted to contact you today but were only able to leave a voicemail. I've looked into your account and see you have excepted a replacement offer. Happy to see we were able to get you taken care of and hopefully restored your faith in SquareTrade. If you have any further questions or concerns, please do not hesitate to email Socialhelps@SquareTrade.com and include "Reseller Ratings" in the subject line or contact me directly at the ... read more
I had to speak to three different representatives to get the claim started. One rep wanted me to reset factory settings and didn’t know the unit had to have at least a 30% charge. The reason for the return was the unit wasn’t charging more than 1% which he knew.
Business response:
Hello Kjcamp, Sorry to hear you had to contact our claims center so many times, as that's not the claims experience we want to deliver here. Sometimes Squaretrade requires additional information such as registering your policy, or we will ask you to verify that an item issue is confirmed to be hardware and not software. We understand this can be frustrating but we also provide customers access to the claims portal on Squaretrade's website in order to expedite these claims and minimize calls into our claims center. These proc... read more
Okay, I purchased insurance through SquareTrade. When my phone died their response was to take it to a local repair shop and pay out of my pocket and they would reimburse me sometime in the future. Without knowing the problem the agent kept saying they will deduct $85 for water damage or dropping. To get to that stage I had to first call them fill out an online questionnaire then call again. If I purchased the insurance from the carrier all I would do is drop the phone off at a store.
Business response:
Hello Fklimko, We're sorry to hear you're dissatisfied with your warranty purchase. Since Squaretrade is a third party warranty company and not the manufacturer of your device we do not have a store to drop off your device, but we do offer multiple repair options for our customers as an alternative. The method of repair you were approved for (invoice repair) has proven to be satisfactory for many customers as it allows the customer to have their device repaired at the time and location of their choosing. If this option is no... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.