Allstate Protection Plans / SquareTrade

4.4

Insurance

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4.439,122 reviews

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rr974754

7 years ago

bought computer from staples with many problems,including defective keyboard,have to call u people everytime it stops typing and u fix it everytime,its a pain in the neck,but that's what I have to do,i din,t find it fair,but,i,m sick of trying to get a new one,and I bought all the protection and warrrantys

phyllisadams

7 years ago

Received replacement phone the next day!!!!

dmay14

7 years ago

It was horrible They sold me a warranty and when the product broke die to being defective and wear and tear they had me send it in and returned it unrepaired saying it was bit covered They ****!!! Stand behind what you advertise dont come years later with fine print that you changed yesterday for all i know bad bad bad i am not a satisfied customer Update: was contacted ny the company and they promised to reimburse me for the item rather than having me ship it a second time. All i wanted for them to do is fix the broken item... read more

Business response:

Hello Diana, After carefully reviewing your case which included the pictures of the damaged item we have decided to payout the claim! You will be sent an approval e-mail along with a affidavit! Once signed we will go ahead and process your check within 1 business day! Please allow 5-7 business days for the arrival of your check! I have also left a voicemail at your number on file basically recapping what I have mentioned in this response. We hope this takes care of everything for you! Now it's time for you to go shopping!!! ... read more

ginaluv89

7 years ago

My phone screen was cracked so I scheduled to have it replaced. The technician said they offer brand new batteries during a change. Not even a week later after getting my screen fixed my phone blacked out. I took it to Apple to see what the problem was and they confirmed many things wrong with the picture. 1. The battery has an apples logo that was blacked out with a sharpie marker. As well as the serial number and two tabs that are required for the Apple company to pull for pulling the batter we’re missing. The battery was ... read more

Business response:

Hello Gina, We're sorry to hear of the concern with your claim. Squaretrade often utilizes third party components for repairs or replacement units, and it's very probable that Apple declined servicing your item due to their policies regarding third party repairs. Being that Squaretrade is unaffiliated with Apple we do not adhere to their specific requirements, nor do we for any manufacturer. Whenever Squaretrade provides a repair to a customer we also provide a repair quality guarantee, wherein if there are any hardware/elec... read more

swashuta

7 years ago

I had purchased a regular warranty for a computer headset. The padded adjustment band of the headset (meant to provide a better fit to your head) , it's cables attaching it to one side of the headset broke. Contacted SquareTrade, they couldn't find the support for the manufacturer so they gave me a label to FedEx them the headset for repair. I packed the headset according to their instructions and sent it off. A few days later I receive an email stating that the damage to the headset isn't covered under the my warranty. I co... read more

Business response:

Hello Steven, I can surely understand how you feel. I wanted to also apologize in the event that you were somehow misinformed on what type of coverage you have and what exactly is covered. Please do understand that we offer 2 types of coverage for certain items. First we have our standard coverage which covers mechanical and electrical issues only. Next our second type of coverage includes everything the standard coverage offers also including accidental damage i.e. physical damage on an item. The coverage purchased for your... read more

ratfinks

7 years ago

Poor, Disappointing you purchase a warranty and Square Trade will find a loop hole to weasel out of making good on business. Buyer beware and steer clear of Square Trade if a warranty is offered.

Business response:

Hello Gary, I can surely understand how you feel. I wanted to send my sincere apologies if you feel that we have not met or exceeded expectations as your warranty company. Please do understand that we offer 2 types of coverage for certain items. First we have our standard coverage which strictly covers mechanical and electrical issues only. Finally our second type of coverage includes everything the standard coverage offers and additionally features accidental damage i.e. physical damage on a item. The coverage you purchased... read more

palmhead5

7 years ago

Yes , I was very unhappy with the results of their repairman trying to correct my Vizio TV after two hrs. of taking apart and trying new boards then replacing the new ones back to the old one's and telling me its beyond repair, he ends up making the set worse then what it was before he arrived. Now leaving me with no way to watch this set any longer because he couldn't get it back where it was. So now im stuck waiting over a week before the replacement set will be delivered. So to say the least im quite unhappy about the who... read more

Business response:

Hello Robert, We apologize for any inconvenience that you might have experienced during this repair process. Unfortunately with TV sets it does take time to diagnose and repair certain problems with your TV set. Please keep in mind that the issues you had (Defective Mainboard, Defective Panel, Screen Flickering) had to be diagnosed and then a repair had to be attempted. Based on the expert recommendations of the tech after the attempted repair we moved your claim to a replacement! In addition the tech had to remove the new p... read more

disneybug40

7 years ago

Due to not enough options on website claim form I was at first denied my claim. Had to call and question the denial. Claim was processed and sadly a repair was not offered only refunded my money.