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Allstate Protection Plans / SquareTrade
About this business
Once my warranty was located, my information was taken and the refund arrived with in days!
still leaking, called weeks ago and have yet to speak with technician
Business response:
Hello Michael, We apologize to hear if there was any delay regarding your claim. Within two days of your claim being filed one of our agents reached out to gain additional detials, and when we were unable to get ahold of you we left a voicemail requesting you contact us to finalize the process. We have since approved your claim and sent information regarding a local repair technician to your email on file. We've provided this so you can arrange a time with the technician to come out and inspect the item on your terms, and we... read more
Well i bought something and had to get it fixed or get money back and I had lots of option to go around and I picked refund and got it in 2 days. Looking forward doing business with you.
I had an issue with Microsoft Win 10 and instead of fixing it they sent me money. Lost all my data (probably would have anyways). Thanks Microsoft! Purchased a new PC with Win 7 Pro.
I found this process frustrating because I couldn't speak to someone regarding the issue. I uploaded my receipt for the purchase of my phone when I bought it 1 1/2 years ago. When I went to file a claim, it said I didn't have a receipt on fie. It took 3 or 4 times before the receipt that I fortunately still had was finally accepted by the program. Very frustrating. Similar experience when I uploaded the work order and the receipt for the repair. Both times it was in pdf format and uploaded the same file over and over. - Frus... read more
Business response:
Hello Kgzern, We apologize to hear if there was any delays or inconvenience experienced with your claim. Customers who encounter difficulty when it comes to their claims are able to reach us 24/7 via our claims center, and we also offer chat and email support on our website or social media. When this issue was brought to our attention we reached out to discuss the situation, and to provide you our claims center number. We also informed you we're refunding half of your warranty cost due to the inconvenience, and we appreciate... read more
Waste of money for their tv plan. They will not cover.
Business response:
Hello PGarcia, We apologize to hear of any difficulty experienced with your claim. While we initially approved you for an in home repair, we were unable to proceed with the repair once our technician determined your item had physical damage. Unfortunately none of our TV policies include coverage for cracked screens, and we apologize if there was any misunderstanding regarding this. Thank you, KM
broken speaker on my phone was repaired very quickly
Made all Resolutions without consulting me
Had to make at least 5 calls to finally get covered for my damaged camera. Repairs will take a month with option of $50 eGift or $500 rental reimbursement. I asked around for renting a similar camera, mainly Glazers which is $125/day. Not nearly 1/4 of $500 to compensate the time while the camera is being fixed. Regardless, fortunate enough with the offer. $50 EGift is the better option than go through the hassle of reimbursements.
Business response:
Hi Aldwin, Thank you for speaking with me today. Again we apologize for any delay's experienced with the repairs to your device. Many high-value items are sent to the manufacturer for repair to assure access to any proprietary parts necessary to complete repair. As part of our 2-day repair guarantee with B&H, we have processed a reimbursement of your warranty cost. If you have any further questions or concerns please do not hesitate to contact me at the number provided. Thank you, BH
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.