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Allstate Protection Plans / SquareTrade
About this business
"I titled this the circus because of the amount of hoops one has to jump through in order to get help. I called Square Trade and I was told to contact the manufacturer. They then referred me back to ST. I had to talk to two other individuals, create an account online, and submit a picture of my receipt online. It's hard to do when the very reason you are reaching out is to repair the device. Staff at ST are very nice and seem rather genuine, but I'm still waiting to get further help from ST. "
"They sent me to a local shop who told them the phone was not fixable. They ask me to send my phone to them. they replaced the battery without doing anything else. the phone did not change the performance, it was not working. Then they told me to send it again, I received with a note saying that the phone was ok, that it passed all the checks. Well after 10hours the phone stopped again leaving me without GPS and without phone in the middle of a snow storm. Thank you! JC"
"They took over a year to try and repair my tv only to use the excuse that it had physical or accidental damage which it did not, and so they denied the claim without sending a person to my house. Only by looking at pictures. I am probably going to file a lawsuit against them. They want me to pay a certified repairman to come to my house and get a diagnostics so I may send it to them for review. They are crazy. Don’t deal with them. I am no longer purchasing their insurance or warranty product ever again. Gives Allstate insu... read more
"Nobody had a good solution to my problem."
"SquareTrade used to be my goto service for warranty on the items I bought but after my Beats Powerbeats 2 broke down and SquareTrade making it almost impossible to repair or replace, I’ll definitely switch over to A different service. One where the company doesn’t question their customers and actually tries to work with them and their schedules. My Beats Powerbeats 2 headphones went completely dead on me. No damage what so ever and I have no idea what happened. I spoke to SquareTrade and they said that I’ll have to send the... read more
"The first time I sent my computer in, they were very prompt getting me a box & label, several days later it came back with the form inside, crumpled up & nothing had been done! After telling me FEDEX must have opened it , crumpled up the paper & put the return label on, as they never showed it arriving at the facility, it took days, several phone calls, chars etc just to get another box, then I got 2. I got an email stating they received the laptop the 2nd time, after a week i called them for an update (chat, impossible to ... read more
"I had to make several calls regarding my Hitachi TV. The first call resulted in Square Trade saying they would send a new TV and I would need to choose from a list of several ones. Then I was informed via email that I could only receive only one choice: a smaller TV for my permitted limit. When I appealed and asked them to look into other possibilities, I received another email saying I could only receive a cash payment of the base price (tax and extended warranty would not be reimbursed). I reluctantly chose the cash and h... read more
"Our Samsung tv picture quality was darkening and in need of repair. It was determined to be replaced with a comparable LG model. The customer service and technical reps were for the most part friendly, but at times difficult to understand because of heavy foreign accents. The delivery arrived as scheduled. SquareTrade advised us to inspect product and refuse acceptance if there was any damage. To the contrary, the delivery service, UPS, informed us that if we open the package it was UPS policy not to pick up the package for... read more
"It will be a week tomorrow and they still have to received my son’s computer for school. I expressed urgency in getting this matter expedited and was told they would overnight the box to mail the computer and I didn’t get it until 3 days later. Still have no computer "
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.