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Allstate Protection Plans / SquareTrade
About this business
Overpriced for "claim processing". It should be already covered when I got the 2-year warranty!
MY original TV stopped working and I called SquareTrade and they tested it and decided that it needed to be replaced. I was VERY happy! I was sent a new Samsung TV and and hooked it up and it seemed to work fine. I COULD NOT get any other things to work on it properly, such as Netflix or Hulu. I also noticed that I was NOT sent a 4K model but one of the cheaper Samsungs even though the original set was top of the line. Now I am NOT VERY HAPPY with SquareTrade.
Business response:
We are sorry to hear your unhappy with your replacement device. SquareTrade always attempts to assure customer's devices are being replaced with comparable model replacements. Looking into your account, I see an offer email was sent to you in which a comparable model replacement device was selected from. Our records indicate the replacement TV received has the same resolution as your current device. If you are experiencing hardware issues with the device please reach out to our TV claims specialist for assistance at 1-877-92... read more
My cellphone died, they helped replace
"i am struggling to get a warranty repair on my refrigerator...so far they are difficult to work with..."
"I would rather get a check to replace my item than Square Trade fixing my item. Not sure if I will have a problem later and not be under warranty and Square Trade could have caused the problem."
" Call spoke to representative and representative just told us that we have to go with the company (manufacture) and resolve it with them. Even though we have Square trade. They did not want to take responsibility for anything even though we paid to have this warranty on our item ."
"It’s very sad that we have to use Square Trade as our warranty. I had to call and explain and go through the same process 4 X’s with CS & IT. They say they noted everything in the their sys but it was all lie my case and claim number was no where to be found with them. Same process 4x’s hours and hours on the phone. Worse support ever. "
"I purchased a Cole Reaction rolling backpack for my great nephew as a gift. After 2 months of use one of the rollers started wearing down.... and also the fabric near the zipper started to fray. I reported it to Square Trade and after many phone calls and emails I was finally reimbursed for only $99.99 of the cost f the bag.The bag cost $129.99 plus the cost of your insurance., which was $19.99. I feel that the insurance is a rip off as it did not cover the complete cost of the bag. On the card I was given with the purchase... read more
"I had a broken lens. They sold me to send to a repair depot. I sent it away (my expense) only to learn that repair costs were double the price of a new lens. They shipped it back and slapped me with a $50 estimate fee. SquareTrade refused to pay. So let's get this straight....I follow their instructions completely and was left out of pocket $50. SquareTrade is supposed to give you peace of mind, not take it away. If they had any customer service they would have fixed their mistake but they were more concerned with saving $5... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.