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Allstate Protection Plans / SquareTrade
About this business
"Still waiting for results."
Business response:
“Hello, I have reviewed your account information and the item has arrived at your depot. We are unable to repair the device and will be issuing a reimbursement for the item price. If you have any questions or concerns, please email us at socialhelps@squaretrade.com. Thanks, JD ”
"Square Trade set up a service appointment with a tech to repair my TV but the tech didn't show up because they never gave him the appointment time. When we rescheduled tech did a great job."
"The headphones I bought for my son was initially repaired but the part that goes behind or over the ear wasn't. The metal hangs out and it hurts his ears. I personally think that should have been addressed."
"Called square trade in regard to a tv from Samsung that had been repaired three times. Explained the picture was now black and could get only sound. Person on phone very sympathetic to the problem. Square trade decided to replace tv with a new one. "
"Way too difficult a process. At other stores we can return the item for a refund here it is a long phone call, scan receipts emails too much b s"
Business response:
“Hi Tony, Sorry that the process was difficult for you. When a claim is being filed, we require the receipt, so we can provide the correct reimbursement for you. Once the receipt is received, we just have to process the claim and the reimbursement will be issued. Currently, all documentation has been received and the reimbursement has been sent. Thanks, JD”
"I had an iPhone 6+ that started having problems 2 days before my warranty expired. Unfortunately, for me, I didn't report it until after. Still, SquareTrade honored the warranty!"
"None of the 8 representatives i spoke with understood english. None of them spoke clearly there sentences were scrambled. Never again will i purchase a square trade warrenty! The representatives i spoke with could NOT EXPLAIN THE WARRENTY to me. All i wanted was to return my item."
Business response:
“Hello, I have reviewed your account details and we were unable to file a claim for you because the manufacture was providing you with a resolution, as the item was still under the manufacture replacement. The resolution from the manufacture was denied, since you wanted a reimbursement on the device. As it turns out, we are unable to file a claim for you, however, we can continue to assist you with filing a claim with the manufacture. Thanks, JD”
"The sup took over and fixed all the problems after 3 reboots."
"I got the extended warranty because I had heard of some concerns with my product. I ended up having to get it replaced once under manufacturers warranty. Then 9 mos later it had the same problems. I was initially denied but after a little bit of pressure and a lot of explaining I got SquareTrade to honor the warranty. I was able to get a new replacement that seems like it will not have the original products problems. "
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.