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Allstate Protection Plans / SquareTrade
About this business
" Only first call was kindly handled. Later they took too long to give me a solution. I needed to travel out of town and a Steve from technical support called twice so I sent a message saying was out of town and inquired when I came back 2 days ago. I would like service not telephone instructions because the pronunciation of some of the people has a heavy foreign accent besides my being hard of hearing. I asked about my claim in an e'mail on Monday. Still no answer whatsoever."
Business response:
“Hello mbhealthylivin, I am glad to hear that we provided good customer service on your initial call. However, I am sadden to hear that it did not continue. I did take a look at your claims as well as the support our technical advisers provided. It does appear that your issue is software related not hardware. As an extended warranty your coverage with us will only be for hardware issues. I will reach out to you directly to see if you need any further assistance. Thanks, MQ”
"My TV display went out, contacted Square Trade, they sent out parts for the TV and a tech came about a week later to install new parts, TV still was not working. Next day received email letting me know I would be sent a new TV and three choices given, I selected one, and new TV was received a few days later. I was also told the remaining time for my purchased warranty would carry over to new TV. However, I cannot buy a new warranty for the new replacement TV. All in all, I would definitely recommend Square Trade, and will b... read more
"I was pleasantly surprised by the attention I received while giving my reason for needing a replacement Doro824 cell phone. I was told 3 to 5 business days for delivery, and it took only 2 days. Now, the disappointing part of my review: the cell phone they sent me is one that was fixed for whatever reason it was returned. It was a nightmare getting the Doro824 to start (Kim, the Consumer Cellular customer service helper) was wonderful. I thought I was good to go. That same day the Doro824 stopped working. I called again, bu... read more
"Purchased a Square Trade Warranty for a refurbished Samsung HDTV from Sears in July 2016. Had an issue with the set June 2017 and contacted Square Trade for help. Service agent suggested a solution that required turning off the set for 3 days; less than 30 minutes later, agent called back to say that my Warranty was being revoked because it was for a refurbished product. Since there was a "misunderstanding," agent said I would receive a full refund, not a pro-rated one,within 3-5 business days. Received email next day indic... read more
Business response:
“Hello David Madalins, I can definitely understand your frustration learning you do not have coverage for your TV. I do want to clarify that the reason your warranty was not valid was because you purchase a warranty for a new device. We currently do not offer warranties for refurbished devices. In fact prior to your purchase our website states "Coverage only available for new televisions bought in the past 30 days". I would suggest reaching out to the manufacturer, If you purchased a certified refurbished device you may stil... read more
"Could not fix lg tv so said they would replace it"
"My coverage was for a water well pump which is not there normal product. The customer service rep gave me the standard procedure but then listened to my story. He help me try to locate the mfg warranty, and when neither of us could, he went to his supervisor and had the claim approved. This is an example of a company standing behind their product, Good job, This is my 4th policy and will not be the last."
"bought a garden house and got two year square deal on it...when the hose burst after two months of use, called square deal, was advised that it was still under manufacture warranty, so I had to contact manufacture, the address they gave me was wrong, and the kicker was they said it wouldn't be covered becaause of electrical, the hose was no where near electrical, when I stopped laughing, told them I'd take care of it myself, I contacted amazon, they gave me my money back, then the manufacture, sent me a new hose"
Business response:
“Hello PatTschopp, I can definitely understand your confusion with how our service works. We are an extended warranty which means we will in most cases start after the manufacturers coverage ends, although some service may run concurrent. We are required to allow them to honor the guarantee they offer on their devices in the first year. I am glad that the manufacturer covered your item, and of course your warranty with us remains available on the new item as well. If you have any other questions or concerns please feel free ... read more
"They said my check was in the mail and I believe them!"
"SquareTrade provided what I purchased, but the manufacturer and insurance offered were difficult to deal with. I simply gave up. "
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.