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Allstate Protection Plans / SquareTrade
About this business
"i filed a claim in accordannce with the terms. they told me to get my phone repaired and they would reimberse me. when i submitted the documents they had a million reasons not to pay. none of them valid. what a scam "
Business response:
“Hello, We do have a resolution for local repair and we will reimburse for the cost of the repair but the claim has to be filed first. I definitely want to look into this for you and reach out to you to discuss this. Please email your account details to socialhelps@squaretrade.com and use "Reseller Ratings" in the subject line. Thanks, JD”
"My 5 year old son had broken his headphones on accident. Thank God I purchased the warranty."
"If I could give them a rating of 0 I absolutely would. The experience was horrible. I filed a claim and received two different boxes. I picked one and sent my computer in. After I received the email that said that they had received my item I received no other notifications about anything. I gave them over 5 business days to tell me anything about my laptop and when I called they told me that they had no idea where my laptop was. I called them twice before someone realized that they had sent me two boxes and the box I had se... read more
Business response:
“Hello, We definitely want to apologize about not keeping you updated on your claim and I understand why this situation was not the best. I want to look into this claim for you. Please email us at socialhelps@squaretrade.com with your account details and the subject line as "Reseller Ratings". Thanks, JD”
"First I had to call multiple times and was continuously told the problem would be fixed by simply resetting the phone. Finally 1 person allowed me to get my phone replaced, and was supposed to call me back but didn't. So I called again and got my replacement phone. The phone had battery problems, and does not hold a charge for even 1 day, I haven't donwloaded any apps, or used it and the battery drains very quickly. I do NOT recommend this company."
Business response:
“Hello, When a claim is filed for a battery issue, we always want to Troubleshoot the device. Sometimes there are apps running in the background that drain the battery, causing the battery to drain. If troubleshooting did not resolve the issue, we have no problem proceeding with a claim. Please email your account details to socialhelps@squaretrade.com so we can complete the process for you. Thanks, JD”
"Square Trade Go tech never showed up for appointment after he rescheduled for another date. No call or text. Called SquareTrade and they tell me to go to Apple. Why have your insurance then? Already lost 3 days messing with your repair tech. Site promises 2 day repair / replace guarantee . Does not mean anything to them. Tried communicating with the company but your are stuck with someone speaking broken English. Not a big problem if they are helpful, but alas they are not. I got better service through insurance companies a... read more
Business response:
“Hi John, I certainly understand your frustration and we are escalating the issue concerning the tech rescheduling and just not showing up. We reached out to you today, to discuss this in further details but you were unavailable. I want to turn this experience around for you and would like to discuss this with you. Please email us at socialhelps@squaretrade.com and we will reach out to you. Thanks, JD ”
"I purchased an unlocked Samsung Note 4 from Ebay a year and a half ago. Square Trade popped up as a warrantee option. I signed up. Last Fall, my phone started malfunctioning (ATT Service). I took it to a store and they determined that my "proximity sensor" was faulty. This means that, after you dial and put the phone to your ear, the screen goes blank to save battery power. When you take your phone away from your ear, like to put in numbers for an automated answering system, the phone screen automatically comes back up. Min... read more
Business response:
“Hello Rumpity, Sounds like we have completely dropped the ball with your claim. We do guarantee our repairs and its not unusual for us to have you send a device back in, however based on your issues this definitely was not the correct resolution. I have reached out to you by phone, but was only able to leave a message. I will follow up with you by email as well. Thanks, MQ”
"Could not repair, sent full refund along with hard drive."
"Not satisfied with the service at all. Seams like one person knows not what the other is doing regarding claims."
Business response:
“Hello Wgreen77021, I took a look at your claim to see if there was any assistance I could provide. Your claims showed we were originally going to repair your device, but since the parts were no longer available we immediately moved to a new resolution. We also advised you of the change. I do show the claim currently has an acceptable resolution that is being completed. If you have any additional questions or concerns please feel free to email me at socialhelps@squaretrade.com Thanks, MQ”
"Based on internet reviews, I insured my Samsung Galaxy 7 phone with Square Trade. When I phone broke, I had to mail it to them and some random repair outfit emailed me and not Square Trade. Since that email went to my spam over the weekend and the ST site did not have that update, I didn't get to know about that email until after. After that the repair people took two days (and that after me calling repeatedly). Finally after several aggressive calls - and about a week later - I am getting a replacement phone. I had to go b... read more
Business response:
“Hello Dchaulagai, I can definitely understand if there is some confusion with the type of service we offer. We are an extended warranty so unlike insurance we run very similarity to the manufacturer; which means repair will in most cases be our first option. We do provide next steps in your initial approval email, however if any of these steps are missed it can possibly cause a delay. Thank you for providing the feedback about your notification, this is something we need to improve so I have escalated this issue up to our t... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.