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Allstate Protection Plans / SquareTrade
About this business
"Bought defective Motorola from customer cellular. Changed from old technology to smart phone. Thought it was an age related learning curve. NO, the phone proved to be defective!! By that time, we could not return it and get our money back; had to prove it defective one more time in order to exchange it for another Motorola. Your coverage was of no value during this because of Motorola and customer cellular policy. Your report was easy to work with and tried to interced for us. "
"It took several calls to them to get my issues resolved. They did not want to honor there warr. I was hung up on.The store ( office depot ) who sold me the extended warr. was of no help."
Business response:
“Hello Racefan29, I can definitely understand your concerns if you had a warranty that was not honored. However, after reviewing your claim I did confirm that the warranty you purchased did not cover the issues with your device. As a courtesy we did find a resolution for you that you have accepted. We always suggest that you read any warranty contract at the time of purchase to confirm what options will be covered, and to make sure you're purchasing the right coverage. If you have any other questions or concerns please feel ... read more
"Hustle free customer service"
"It took me 3+ weeks of multiple phone calls and pictures. When repair man came it took only a couple of minutes to realized tv need to be replace???? I spent hours on phone trying to reach correct person. One time representative gave me wrong phone number and job number on email was incorrect. "
Business response:
“Hello Lschnepel, Although we do make sure to confirm resolutions prior to sending out a technician, in some cases a certified technician is ultimately the best option. I am sorry to hear if our customer service was not up to par and I will definitely address that. I have reached out to you directly with a resolution. Thanks, MQ”
"I was told they insurance would either replace poor repair the item "
"My phone is failing with multiple problems. I filed a claim on the website. I received the phone call and was told where to get it fixed. The repair person felt that it could not be fixed completely and would be well over the cost of the phone to fix what could be fixed. I was told to send the phone in by SquareTrade rep and they would send me a reconditioned one within 5 days. I asked that they send me the phone and I return send mine as I can not be without a phone that long. It was agreed that in 24 to 48 hours I would g... read more
Business response:
“Hello Rhodab-60866, This is completely unacceptable and you can be sure I will make sure we get a resolution for you immediately. Our goal is for you to be without your phone for the least amount of time. Being without a phone for a month is way beyond what is acceptable. Please allow me the opportunity to turn this experience around for you. I will take a look at your claim and follow up with you shortly. Thanks, MQ”
"There Warranty is about worth as much as the paper it is written on. If you are reading this then it means you are smarter then I was at the time I decided to purchase a warranty on a ice maker that I bought from ebay. I to should of looked up reviews on this company before I purchased there warranty, but I did not of course. And now like I am sure others finding out the hard way they are happy to take your money but never willing to honor there warranty. They make up lies to get out of the warranty, and they went so far as... read more
Business response:
“Hello Tech7, I can definitely understand you frustration in finding out your warranty was not valid. I did take a look at your proof of purchase as well as your warranty. The warranty you purchased is for an Appliance, however what you purchased from the retailer is a "part" for an appliance, thus this warranty was sold to you incorrectly. As a courtesy we did refund your warranty purchase price. We do suggest that you reach out to the retailer where the purchase originated. If you have any other additional questions or con... read more
"picture went out on TV. They said warranty was void because co axle hook up came off. This had nothing to do with picture being lost. "
"This is an on going since may 30rh. My broken computer is a monitor 3 in one not a tower is still waiting to be shipped out. They keep sending me the wrong box it's for the tower! Now I am waiting for the third box and 5 hope right one and last one to deal with. "
Business response:
“Hello sturgis49dc, I must offer my sincerest apology if you have been waiting this long for the correct box kit to be sent to you. We do have a repair guarantee which we are obviously not meeting. I will take a look at your claim and follow up with you shortly. Thanks, MQ”
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.