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Allstate Protection Plans / SquareTrade
About this business
"I called Square Trade 6 times. Most of the people I spoke to were difficult and seemed to use scripts as if they were robots. I was told I needed to do things in order to progress to a claim and then when I would call back the next person I talked to said 1) there were no notes and 2) that I did not need to do what the previous person advised."
Business response:
“Hello ccynthia, Customer service is a very important part of what we do on a daily bases. I am dismayed to hear that you had anything other than excellent service. I took a look at your claim to see how I can assist and if need be to provide the necessary coaching. I was able to confirm that we did offer you the easiest and fastest resolution which was initial accepted but then later declined. Depending on the resolution you choose there may be some additional steps needed to complete your claim, I do show these were noted ... read more
"STOP!!! STOP!!! STOP!!!STOP!! STOP!!! STOP!!! STOP!!!STOP!! STOP!!! STOP!!! STOP!!!STOP!! Everyone should know about this Fake Protection Plan of square trade , second time happened to me just waiting my camera to be fixed .Giving me false promise , wasting my time , and also affecting my business and income as well . My First camera broken & asked me for more than a month waiting even though i was Purchased the Full coverage . After month and 3 weeks they send my camera as it was broken and asked them why ... just apologiz... read more
Business response:
“Hello Zeriet Tecle, I can only assume based on your post that we have somehow completely dropped the ball with your claim. However, After looking at your claim it looks like we have make every effort to accommodate your special circumstances. You have a very unique device that requires a repair, and in some cases we feel the finesse and expertise of the manufacturer may be necessary. We have kept you informed the entire time, and we have also made several attempts to assist you in the interim. If you would like to move forw... read more
"2 years and the antennea broke paid to replace"
"I purchased a Square Trade warranty on December 14, 2015. On June 11, 2107 I called Square Trade to report an issue with the motherboard. I was promised that a box was being sent to my house so that I could return my Lenovo computer to the Square Trade repair facility. On June 16, I called SQ again asking where they box was. They said it hadn't been sent yet and they would process my request right away. I called again on June 20 and they said they did not have a record of the box being sent out. Stay away from Square Trade!... read more
Business response:
“Hello Oravecd, If you have had to wait for this amount of time for a box then we have truly dropped the ball. This is a very simple request and I cannot imagine why there would be a delay. I have looked into your claim and reached out to you directly with a resolution. Thanks, MQ”
"STOP!!! STOP!!! STOP!!!STOP!! STOP!!! STOP!!! STOP!!!STOP!! STOP!!! STOP!!! STOP!!!STOP!! Everyone should know about this Fake Protection Plan of square trade , this the second time happened to me the False Promise which is Not same as Promised on their website ,if claim your item even though they Promised 2-5 business days for fixing , a just waiting for unlimited and finally shipped unfixed camera same as i sent to them wawawaw very shame .I called them why ... apologizing ... and send it back again..... waiting...... waw... read more
"My phone died after 1yr 3mos. Not reparable. Square Trade offered me a refurbished phone of a different brand. To take that phone would cost me ($139 the policy cost, $99.99 deductible, $171 to pay off the dead phone) approx. $410. For an older refurbished phone of another brand. Seriously? What am I saving? Why did I buy this policy? I like Square Trade for other things, but it does not pay for Smartphones. 6/13/17- Update: A Square Trade rep contacted me last night and was extremely gracious, trying to make me happy with ... read more
Business response:
“Hello Lauracecere, I can definitely understand your confusion if your options were not presented clearly. If your device is not repairable we normally will offer you a replacement device. Looks like we had a comparable Samsung model that was available and could have been an immediate option for you. Ultimately your warranty makes sure that you have a working a phone. It looks like your claim is still pending as we were giving you time to decide how you would like to proceed. I will reach out to you shortly and help you get ... read more
"First they had. My address wrong. When I called to correct it,they said no problem. But 10 days later they claimed the address I gave them was not valid. The problem was they never corrected the address. "
Business response:
“Hello MarilynAndrews, I do show your address was corrected initially from what was uploaded to us perhaps incorrectly. This time it appears the address was changed completed. Please accept my apologies for the confusion and if it caused any inconvenience. I was able to confirm that your address was updated to your new address, and your reimbursement has been mailed. If you have any other questions or concerns please feel free to email me at socialhelps@squaretrade.com. Thanks, MQ ”
"Very easy to track progress. Quick and honest service. Unfortunately camera could not be fixed. Refunding cost of camera. For me I am glad I purchased protection plan."
"We purchased a Dell C3765dnf on Amazon in August 2015. With it, we opted for a SquareTrade 3-year Office Protection Plan for $47.89. Around March of this year we started experiencing problems with the Dell. A bracket that holds gears in the waste toner area disintegrated. Even after fixing it, toner came out of the machine in clouds covering our work room in yellow and magenta toner. One call to SquareTrade and we were refunded the entire $599.95 we paid for the printer. Needless to say, when we purchased our replacement pr... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.