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Allstate Protection Plans / SquareTrade
About this business
"Frustrated. Its bee. 6 months and have to buy a new laptop."
"Square Trade performed troubleshooting by phone with my TV and concluded that it could not be repaired. I received an email stating I would receive the reimbursement for the cost of my TV with 4-7 Business days. To my surprise, several days later I received a reimbursement check for the cost of my TV. I was shocked that I had my TV almost 2 years and I was reimbursed the cost of my TV which means I was only out of the warranty price and the taxes."
"It is.story I what to forget"
Business response:
“Hello Flsuth, Its never a good thing when someone wants to forget a story. So I definitely want to know if we dropped the ball or provided less than stellar service. Thanks for providing your claim information. I will do some research and follow up with you shortly. Thanks, MQ”
"I purchased a gift added insurance to the item and sent it to a person. Shortly the person called to tell me the item would not work. I called this in th Square trade, explained the item was a gift, the representative changed my account address, to my friend's address. Made a check to me, but sent my check to the gift persons address. Amazingly I called this error in to Square Trade, reported they had removed my address on my account and enter the gift persons address. The agent claimed to cancel the check sent to the wrong... read more
Business response:
“Hello Phoebeenterpri, Its truly awesome that you purchased your friend a gift and included coverage that has definitely come in handy. However looks like the issue here is that you are changing your address instead of transferring the warranty to your friend which is an option. We have may customers that purchase warranties for other family members but ultimately retain ownership so we will not automatically change that information unless requested. I can definitely help get this resolved for you. I will reach out to you sh... read more
"I've got to be honest I gave you 5 stars but each time your customer service representative said that you were going to be paying out I got an email asking for the soundbar to be returned. I explained that I could not do it physically. And this went on and onperiod I didn't want to hurt your rating but honestly you shouldn't get a five star."
"Communication is poor. I wouldn't do this again. "
Business response:
“Hello Andreapacheo85, I am so sorry that you did have a great experience when filing your claim. I did take a look to see how I could assist. I do show your claim was quickly and efficiently approved. I show we provided you with next steps, and confirmed the exact pieces of documentation needed to ultimately complete your claim. However, I only show we received one of the two required documents. I do show a second document recently uploaded to us. I will review it and follow up with you shortly. Thanks, MQ”
"Broke the screen on new $800 fone. Without Square Trade the repair cost for new screen would've cost me over $400 Plus $60 labor. Thankfully since I was insured thru them, I only had to pay a $100 deductable for the total repair cost. Got my fone back same day and Square Trade sent me a check for reimbursement within 5 days!! Right on!!"
"I purchased a SquareTrade warranty for my beats headphones. Simple enough- if they break, or something goes wrong they will be covered right? WRONG. First of all it will become your job just to get someone on the phone who is willing to help you; then you will have to jump through 3,4,5 hoops just to get them to agree to 'let you ship' your insured item to them. If and when you reach that point (for me over one month) you are optimistic that things will be resolved quickly. Well they took less than 24 hours to tell me it wa... read more
Business response:
“Hello Mhopelee, I can definitely understand your disappointment with a claim that was denied when you believe you have coverage. I took a look at your claim to confirm the issues with your device. The warranty that you purchased for your device only covers electrical or mechanical failure. If you have any type of physical damage to your device it will not be covered. I also confirmed with the manufacturer for your device that the issue you are having is considered physical damage. Since we are an extension of their coverage... read more
"Prepare to be on hold for a long time. They'll deny coverage and try to refund you a prorated charge. If this happens to you at least talk to a manager to get a full refund. You need to be careful with this company. If you have technical issues and your plan covers adh and you have an issue with a part within the computer don't tell them about the issue and just pour water on it. I regret not doing that because this has been a monumental headache. "
Business response:
“Hello AustinBloom99, I definitely wanted to take a look at your claim to see how I could assist. You are correct that if we deny coverage we do offer you a prorated refund. However, based on the information you supplied with your claim it does show your issues fall outside of our coverage. Your warranty contract specifically says "What is not covered: A. Any and all pre-exisiting conditions prior to the coverage date of this protection plan." You advised us that you had issues with your device from day one. We were also adv... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.