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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The AC wasn't turning on so my husband sent in a claim online. We have two different ACs and we had something go on several months ago with the downstairs one. But we weren't happy with the people who had come out. So when we submitted the claim for the upstairs AC, we asked if we could have somebody else. That was when Cote’s showed up and they were great.One thing that we really, really appreciated was that the gentleman who came out immediately went outside, looked upstairs, came back and said he fixed it. Our AC unit is ... read more
AHS has Quick response and good coverage
I usually get assigned a company within a few monutes.
Generally quick response and contractors are professional.
My husband does claims with American Home Shield both online and by phone then we follow up. We had a claim for our dryer and a contractor was assigned to us. They called us and we told them that the dyer was not heating. They asked for the model number of the dryer and they ordered the part that they thought was needed. When the tech came out, he brought the right part, which is an igniter. He popped it in and it worked right away. Everything was great. But we felt like we got the runaround with the repair company. It took ... read more
My AC wasn't cooling and I had to do reach out twice to American Home Shield for the same issue. The first time, they gave me someone who had a lot of bad reviews. The technician came out and kept telling me that it was the fan that was bad. The contractor came out six times and didn't fix the issue. So, I wound up calling back again within a month and the lady read off different places that I could choose from but I had to pay another deductible of $100.The second crew did very outstanding work. The technicians came in and ... read more
I called the number according to our contract. When they said it was gonna be 40 to 50 minutes but I could leave my phone number and they’d call me back, that's what I did. Somebody called me back and set up the appointment. The guy came. In fact, he called me and asked, “Do you mind if I come a little early?” He came, rekeyed, and off he went. He did a good job. He knew what he was doing. He was very fast, very proficient, and very professional. However, if you want to stay on the line and wait, that's a long wait. When I d... read more
They were Professional & resolved the issue.
We had our pool pump replaced thru American Home Shield. It was later in the day that we made the appointment. American Home Shield set up the appointment, the service company called the next day and set up their appointment, and their service people were out the following day. They’ve already been out to repair it twice. This time, they offered us to pay the difference ‘cause our deductible had already gone up to replace it with a more electric efficient pump instead of attempting to rebuild it again for a third time. We ha... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,767 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.