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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I like the fact that you can have American Home Shield with a home that is not new construction. I've recommended them to a lot of people. I also don't have any difficulty with their claims process as they respond really quickly. So far, we've always had the same contractor. A guy with Todd’s AC came out for heat pump. We had a good experience with them and I appreciate always getting the same person back because he's familiar with the system that we have.
The fans in the attic were not working. I filed my claim online and I was told that they would respond in 48 hours. Ideal Electric was outstanding. They fixed it and now it’s working properly. The repair made our day-to-day at home so much better and much more comfortable.
The air conditioner was not getting as cold as it needed to. I went online and submitted a claim with Home Shield. I've used their website before and it's incredibly intuitive and easy. I submitted my request on a Friday afternoon and Home Shield told me that I would hear from someone within 24 hours. The contractor called me first thing on Monday, which was fine. I didn't expect someone to call me on Saturday.The issue was that the little seeds that came off from cottonwood trees got stuck to the back of my air conditioner.... read more
We have two current claims with AHS, for our refrigerator and oven. We have one that is going well and one that has been a little bit of an issue. We filed those online and that was no problem. But Sears has been really difficult to get ahold of. When the contractor came out, the tech rang our nonfunctioning doorbell and was just going to leave. Luckily, I walked to the front of the house and had seen him there. I was not thrilled with that.Then, they were waiting on parts but for some reason, they canceled the service call ... read more
The AC stopped blowing cold. I called Home Shield. And then, UBA Mechanical sent an email on what time they would arrive. The service was great. They fixed the problem. The AC is functioning perfectly. It helps that the home is cooling now.
Foxcroft HVAC came out for the AC unit and it went very well. The gentleman was pleasant, very well-informed, worked quickly and got it done in no time. He was outside the entire time. The AC wasn’t coming on at all and when my husband went out to look, it looked like a fuse had blown enough that it did something to the electrical box outside. The gentleman installed a new box and everything seemed to be fine. We've used American Home Shield them for more than 20 years. We've probably only had one or two instances where we w... read more
The lights on the cooktop kept going off and on. My wife replaced the bulbs but it still didn't work. I submitted a claim with AHS over the phone. When the tech from Repair My Appliance came out, he had to order parts to fix it up. He was a great guy to work with and since he got the right parts, the unit has been working fine.Also, I paid $75 for a tech to come and check my furnace. He said the capacitor needed to be changed and it was another work order. I had to pay another $100 because he had to put another work order in... read more
The guy from Sears came in and he fixed the dishwasher. He had a mask on. He didn't touch anything in our house besides what the appliance needed to be done. Everything's fine. We're still waiting to hear back since the door’s also broken. Sears was good. American Home Shield has been great. The former owners of the home paid for it initially. We used it and we realized, “Yeah, we need to keep this up.” That was eight years ago. When we used them, it's a very easy process. We don't hesitate to open a ticket and see what happ... read more
When we were first using it quite a few years ago, it was very difficult to get ahold of anybody. But now, it's so much easier and a lot better. When I have a claim, I'd rather call in and speak with a rep. They answer the phone immediately. Before, the wait time would be anywhere from 30 to 45 minutes. American Home Shield is also wonderful in getting someone out there immediately. They either have somebody out there that very same day or the very next day. I'm very pleased with American Home Shield and I would recommend th... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,806 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.