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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We moved into the house that we just bought so we needed new keys so that nobody else would have a key to the house. I called American Home Shield's 800 number and was told that the locksmith would reach out to me in a few hours. It was a short amount of time and he did. He was fantastic. He was very efficient and thorough.
The ceiling fan and the bathroom fan were broken. When I filed the claim, I was on the phone for hours waiting for a representative to answer. I ended up going online. The guy from East Valley Electric called me right before he got there and he was on time. He was able to repair the ceiling fan. He said he just had to balance them out. But the fan for the bathroom was completely broken so he had to replace it. They’re working great now. The only thing is I'm still waiting on a work order for the appliance that I put in the s... read more
I had a leak in my garbage disposal. It was getting damp underneath my sink and I didn't want that to go worse. I notified AHS about it online and it was a very simple process. I was told that someone should call me within 24 hours and someone did. Patrick Murphy Plumbing texted me the next day and said they could come out that day but I wasn't available, so they came out the day after. The service was fast, prompt, and professional. The tech changed the whole unit and he did everything within 15 minutes. It's been working w... read more
My air conditioning went off and quit and there was nothing registering on my thermostat. I was told A Johnson Heating & Cooling was gonna take a couple of days to come out and I talked to the guy and said it was really hot. I said, “Can you please get out here sooner?” and he got out that same day which I was so grateful for. First of all, it turned out that the battery was dead in the thermostat on the wall so he replaced the battery so it could read what the temperature was. I then asked him to go out and check the Freon ... read more
Street Plumbing has been out twice. The most recent was for a garbage disposal issue which ended up not being an issue after all. When they got here, my husband showed them the garbage disposal that wasn't working. The guy went in, kinda cleaned it out a little bit, took out something that went in there and it was fine. I filed a claim in the morning and they came out the following afternoon. It was great.This is our second year with American Home Shield. We used to have First American and it was horrible. American Home Shie... read more
Home Shield's service is very valuable because both of my claims were for my AC unit. Recently, they sent out Blizzard Air and everything was great with them. The tech was very knowledgeable, professional and got everything done as fast as he could. I got ahold of American Home Shield on Friday evening and they had the AC fixed by Wednesday afternoon.
My AC wasn't blowing cold air. Submitting a claim online to American Home Shield was fairly easy. Their tech from Trademasters Inc. came and repaired everything. Now, my AC is perfectly fine. Having AHS has been awesome.
We don't use Home Shield that often. But when we do, everything seems to be in order. The problem that we had was the water was not exiting the washing machine. The tech from Holiday Business Group came out, did a few things and showed me that we had problems elsewhere, and then left. We used our washing machine the next day and it did the same thing, when the tech supposedly found the problem, and it was not the washing machine. So, come to find out he forgot to plug the pump back in and that took care of it. That experienc... read more
We filed a claim with Home Shield for the AC that wasn't that cool and the tech from RR HVAC fixed it. Also, the hose was leaking and he put Freon. That was all fine. But we have a problem with our refrigerator claim. The contractor ordered something for the fridge and it's been on backorder forever. Also, we had a big plumbing leak over the weekend. I phoned it in but the contractor wouldn’t work weekends. They gave me one reference call and it would have been nice to have a second choice. We had to hire someone privately.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,832 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.