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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience with American Home Shield was horrible. They said that something was covered in my house. But when a tech came out, he said it wasn't covered. For six weeks, they kept telling me they would give me my money back but they still haven't done that and it's been over a year now. I'm not gonna renew.That aside, I had a claim with them that was good. My hot water heater wasn't pretty good so I made a claim online and the AHS website was pretty good. I was to be given a call in 24 hours and someone would be out here i... read more
The contractors that came for my recent claim called about 20 minutes before they showed up. They got the work done and then they left. It was simple, easy and quick. The contractors that AHS have sent have been professional. I haven't had any problems. However, if I have to edit a claim that I already put in, it should be a little easier 'cause I did make a mistake initially when I put in that claim, but I needed to add something to it. I had to call them back and talk them through it and give them the whole number. It woul... read more
Everything was good with American Home Shield. The claims submission was fine. The contractor was nice and he did a good job.
American Home Shield has done good so far. We like it. The first time we called, we had a bad experience 'cause they didn't call us back. A week later, we called back and they gave us somebody else to come in for our air conditioner. From then on, we had no more problem. It went good at the end. This time, we had a leak in the hot water tank and JR Plumbing came out to service it. They were very good. The guy had to remove the tank and then put a new one in. He did it quickly and he was friendly as well. After he was all don... read more
The last deal we had with American Home Shield was good. The garbage disposal went out so the contractor came out the next day and changed it.
I called AHS when the dishwasher problem wasn't draining and they took care of the problem, so I’m cool. The tech did a good job. He did it quickly, too. The dishwasher is working now. The repair helped a lot. My wife uses the dishwasher once a month. So it's good that it's working. If she wants to use it, she can always use it.
They do what they say they do. Used them over years, and appreciate their service. Online service request is easy as well. If the vendor does not fix it the first time, say a week later it breaks again, AHS does not charge additional fee for the vendor to come back.
I had a very good experience concerning a garage door motor. Everyone I spoke to was very helpful and kind. The gentleman that came out to fix my problem was very professional and efficient. Explained everything he was doing. Would highly recommend him.
I was a realtor for years and I sold a lot of American Home Shield policies to buyers and sellers. I've also recommended them to a couple of people. Recently, I had an AC claim with them. I did it online on my phone and it was easy. But the first technician sent out didn't know what he was doing, so I had to get on American Home Shield about getting them back out there. He said that he had fixed it and left, then closed the case out. But he didn't do anything. Then, the second guy came out, who was the supervisor, and he wen... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,808 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.