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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My garage was flooded after I ran the washing machine. Immediate Response Plumbing and Rooter came out and unstopped the blockage for me.
If you submit a claim online with AHS, you can do it. It's very easy. They usually get back to you quickly too. But if you try it on the phone, it's next to impossible to get through. Then many times, you have a very hard time understanding the person because of the accent. But, they've always seemed very willing to help and wanna make sure all your questions are answered. Also, once everything gets going, we’ve been pleased. We also liked the two companies that we have dealt with. One for plumbing and one for air units.
Water was leaking out of the faucet so the technician came out. He saw the faucet and said it was beyond repair. At first he advised me to call the manufacturer because he thought that there was a lifetime warranty but the manufacturer didn't provide lifetime warranty because the ownership had changed. So I called American Home Shield back and told them warranty was not covered. They sent some folks back the next couple days and they replaced it with another part. That plumbing issue was ultimately fixed. From a consumer sta... read more
I put a claim in right after we bought the house. The furnace went out and American Home Shield was incredible about that. Then the dishwasher went out and they took care of that too. They had to send an electrician out. I have an ongoing claim for the ice maker and the refrigerator. I did it online then I called American Home Shield back. I didn't know the next step because after they put it in, it wouldn't expel ice or do anything. They were extremely helpful and sent the technician back out and he did some adjustments. I ... read more
CNJ came out, assessed the problem, and had to order some parts. It took a while to come in, but that wasn't their fault. But as soon as the part came, the tech called and within a week, they were back out here. They made the correction in about 10 minutes and everything's fine. They were prompt, professional, very courteous and caring for the customers. They came in with masks and no shaking of the hands. We elbow bumped. They maintained social distancing. I like AHS. I haven't had a situation where I've gotten any pushback... read more
Awesome I have been very happy with every company I have used through this service.
My microwave almost exploded, and American Home Shield gave me an option to purchase. The process of submitting my claim was easy. I just went online and sent them a message. I put in a service request. They answered that and gave me the name and number of the contractor. I called Sears, they set up the appointment, and the repairman came out and looked at it. He said it can't be fixed and must be replaced. Sears called American Home Shield and told them that it had to be replaced. So, a day later, AHS gave me an option. If ... read more
My tenants called me to say that the AC unit in my rental property had been out of commission for three days. When I called American Home Shield, they gave me a claim number and provided a service provider. This time, I was given Plumbers. I called the Plumbers company and asked "Are you fixing the AC? Because I don't have any problems with my plumbing issues or system." They said that was not the name of the company. They sent a technician and they fixed the AC. When I asked my tenant if everything was fine, they said the A... read more
When I turned the dishwasher on, the garbage disposal went at the same time. I called American Home Shield and I sat on hold for a couple hours because I needed stuff done. I was able to get through and the reps were thorough. AHS has always been good about getting contractors out within the next few days. The gentleman who came out from Specialty Services got the job done quickly and he was professional. I had a total gut job of my kitchen because there’s some water damage that my homeowners' insurance just jacked me on. So... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,832 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.