This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Repair person fixed problem on time first try.
My ice maker was not working and my water has stopped working too. I submitted the claim on a Thursday and the tech came the following Thursday. I was satisfied with the timeframe. The tech replaced the pipe that make the water come through. It had a leak in there and then we had the ice tray replaced. They had to send us an ice tray because he didn't have one on hand. But it went fine. It was a good experience. I like AHS. I've used it quite a few times. It's working out well for me. I had to use it for my air conditioning,... read more
American Home Shield has been absolutely great to me every time I'm calling. They’re very considerate and they provided me with very swift answers. I'm very happy with their company. One time, a technician from Affordable Leak Detection came out to my house about four times because the problem wasn’t solved from the beginning. I'm not a very much technically inclined person but my understanding was that the issue was the condensation pipes. In my garage, there was a little leak at the very end of the pipe where it goes direc... read more
Our dryer claim went okay and the technician was outstanding. The dryer has been good since the repair. But I'm paying a premium with American Home Shield every month and it seems it went up even more. Then I'm still paying $100 every time they come out. So I wish that the deductible wasn't too high.
When I bought my house, the company I bought it from gave me one year of American Home Shield and I continued that. I feel good about it. The claim process is okay. One of the features that I really like about submitting the claim with American Home Shield is if it's gonna be a long wait, they let you leave your number and they will call you back when they are available. You don't have stay on the phone for an hour.The Service People have been out for a few different plumbing issues and they always fix them really well. I li... read more
I had an issue with the garbage disposal and I called American Home Shield. I was supposed to receive a call from the contractor within 24 hours. The rep came from Hawley Plumbing and he fixed the garbage disposal and left. Everything has been working perfectly since he came out. The repair was hands-off and completely autonomous. AHS handled everything. The contractor fixed it and I didn't have to do anything.
I had a spring go bad on the front of the dishwasher so Silver Star Appliances replaced it. I filed the claim online and American Home Shield's website is pretty user-friendly. I had some issues surrounding an old claim that never got taken care of. But other than that, it's okay as far scheduling service.
I feel good about the service from Home Shield because whenever I have to put in a claim, I just go online, which is convenient. Within an hour or so, it normally sends me a contract number and name. Sometimes, the contractor calls me and sometimes I call them, it depends. But I'm okay with waiting to see if they call. They're pretty fast with their services and the contractors are usually pretty good.My icemaker wasn't making any ice and we couldn't figure out why and what was going on. Two guys from Sears came out, one was... read more
Ease of registering a service call. Good companies that they contract with.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,805 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.