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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I moved to this house a year ago, I needed extra keys and Home Shield sent somebody who made me keys. I was very happy with that. A couple of months ago, a faucet was leaking and their contractor replaced it. Home Shield just charged me the $75 service fee. I was happy with that too. When my water heater was leaking, I submitted a claim for it. I was charged the $75 for someone to come and tell me that yes indeed, it needed to be replaced because it was more than 10 years old. The people who came were pretty professiona... read more
I called American Home Shield because we had a big leakage in our upstairs shower. They sent somebody and he checked but he had no part right then. He came back after for one week and fixed the leakage part. But he didn't fix my wall that he broke to fix the shower tub. He said he would call somebody and they would come here to fix the wall. I have to wait and they would call me. But it's been almost more than one week and nobody has called me and nobody came. I asked him for a number to call but he didn't tell me anything. ... read more
The oven would come on but the controls that operated it were not working. I could not use the controls to turn it off. When I submitted the claim to American Home Shield, I was told that they would call me within 48 hours but I ended up calling them because I didn't hear from them in that timeframe. But the technician who came out was very professional. He cleaned up after himself and he got it fixed. I was happy when he left. Everything has been functioning very well since then and I have no problems at all. I'm now able t... read more
I was out of town and it was 110 degrees at my home. My wife heard a loud pop and our AC quit working. The fan motor of the unit vibrated and it gave out. The wires got hit by the fan which then cut the wires out. Comfort King, one of American Home Shield's contractors, got sent out in a day or two. When their tech came out, he put a new fan in. Then, we were up and running. He was a really nice guy. The service really needed because the AC broke down on the hottest day of the year. AHS's warranty has been a very good busine... read more
The dishwashing machine is broken and if you press start, the cycle is not moving at all. I went online to notify AHS and their website was okay. When the contractor came out, he was good and right now, I'm waiting for the job to be done. The man put the order in and said they would give me a call.
The dryer had stopped working and it took a week for someone to come out. The tech from Sears determined that it was from some kind of thermal fuse that was out and he replaced it. So it has been fine ever since. I've had American Home Shield for at least seven years and I like how they're responsive and I don't have to pay top dollar to get my appliances repaired. They also choose the contractor for me, so it's nice.
We've had to call in once and it was fine. They said they would call or get ahold of us within 24 hours but I didn't get a call back from the electric company to schedule one within 24 hours. I had to call and schedule the appointment but that's more on the electric company's issue. The lady said she was really busy and would call me back in about 10 minutes. She called back within a couple minutes and we scheduled it from there. The gentleman that came out and worked on everything was great and consistent. He told me what t... read more
At the back of my stove, a wire was burnt. I can do my claims online with American Home Shield. I did one for this issue and The Supreme Service Group came out. They completed the job and we’re satisfied. Everything was fine.
My disposal wasn't working. I called American Home Shield and they sent somebody out from A Water Solution. The tech analyzed the problem and said that we needed a new disposal because mine wasn't working at all and he couldn't get it to work. He replaced it that same day and did a wonderful job.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,832 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.