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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had an electrical issue and the guy who came out from A to Z Electric did a really good job and got us taken care of. So far, things have been good with AHS. The claims process we went through went pretty quickly.
I have a busted pipe and the contractor is still fixing it but they are good. American Home Shield has been good so far. If I have any issues, I usually just call them back and they follow up with it. I haven’t had any problem with them. They have good customer service. They’re usually prompt. By the time I hang up up, I have a message from somebody who's gonna follow up.
Filing a claim with American Home Shield is simple. You can do it online or you can call in. I've done it both ways and each way, it was kinda like just giving your account number, tell them what you want, and they schedule you an appointment. Everybody that has been sent has been professional and knowledgeable of whatever they're doing. They come pretty fast and take care of the issue and I haven't had any repeat issues. They come and fix it. I don't have to call that particular company for that particular reason anymore. T... read more
The contacts were loose on the side of the electrical outlet. The guy came out, immediately diagnosed it and knew exactly what the problem was. He took care of it and he was great. It was an easy and stress free process. I've already referred American Home Shield to three other people that are either buying houses or just recently bought houses. A friend of mine has a home warranty like ours through another company and it’s not even close.
I have a circuit breaker that was defaulting. The contractors came out, checked it and made a couple of changes to it. It seems to be working well now. They were masked up and necessarily took their shoes at different times. The service of American Home Shield is fine. The only issue I have is they tell me I can use the online, but I've had a problem getting online to place an order. So I just called in. They get a lot of calls right now, but once I got in, they did a pretty good job of taking care of what I've asked for.
American Home Shield has been very good so far with me. I have no complaints. Recently, the AC started making noise again like it did the first time Express Heating came out for it. I called American Home Shield on Sunday for a recall. I spoke to a representative and I did get the email that it was put in. They told me that they would send it in to Express Heating, but they haven't come out yet. They haven't called me yet to tell me when the appointment is going to be. I called yesterday evening, but they had closed. But I h... read more
I had multiple appliances. I had my range, washer, dryer, and fridge. I kinda waited until I had enough and did this all in one claim. The technician came to look at everything then he ordered the parts and came back. Everything is working perfectly. I have peace of mind with American Home Shield. I've had some major appliances break and they were majorly expensive. They have done a couple of repairs for me and it's worked out very well. I'd tell everybody else to get it.
Our AC wasn't cooling. I called AHS. They sent the order to Greenway. Greenway never called me. 'Cause I've tried to get someone out here. Greenway was absolutely horrendously terrible. They kept telling me they didn't get the message. I finally called American Home Shield back and said, "Give me somebody else." That was when they gave me Best Care. Best Care called me at 7:30 in the morning. They were wonderful. The best they've ever sent. They were polite and prompt. They were here before 8:30 to fix it.
My igniter wasn't working for the gas stove and Unique Appliance Repair came out and addressed the issue. They ordered the part and replaced it promptly. They handled the claim well. I just purchased this home about two months ago and American Home Shield came with it. It was my first claim but I’ve had a few other claims after that. Submitting a claim is fairly simple and receiving a callback would be on the same day or the next but to actually get someone to my residence, it was about three days.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,871 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.