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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The one side of the house, the air condition had stopped functioning. There was something wrong with the circuit or wire that needed to be replaced and fixed, and that was it. It was a wiring issue that had worn out and disconnected. ARG Going Green was able to fix it that same day. We like the convenience of being able to call and get the service done quickly and in a timely way, and a good job is done. And if it can be fixed, Home Shield fixes it. If it needs to be replaced, they replace it. It's convenient to know you get... read more
We had some lights and outlets that had no power. I wasn't sure what was going on, so I called American Home Shield, and I did the claim via their website. It was easy enough. SJDI Electric came out. The guy that came out was super, seemed very knowledgeable, and he was able to figure out what was going on in a matter of 15 minutes. There was the loose wire out of the breaker box. Everything's working normally now. My wife would go in and out the garage door every day. So, having to go out and manually open the garage door v... read more
I needed the dishwasher repaired. I went online and went to my account page on the website of AHS and entered the claim on there. From there, they sent me a text, then they sent me an email that I'd be contacted by the repairperson. After, I was contacted by the repairperson, but we rescheduled the first appointment because I couldn't be there. We made a second appointment and it worked out great. He got my dishwasher fixed with what he had available and I have not had a problem with it since. That was my fourth time to subm... read more
American Home Shield sent Universal Plumbing out for a leak. I didn't know where the leak was coming from. It was leaking into my bedroom. Universal Plumbing was fast on handling the problem, and the plumber did a very good job. He didn't take long at all. I hadn't seen any issues as of yet with the job, but I was pleased on the plumber who came out. This is my first claim with American Home Shield and I didn't have any difficulty. I was pleased with the process.
My experience with American Home Shield has been great! I had a problem with my garbage disposal not working and with my drain clogging. I made a service request and within the hour, a plumbing company called to set up an appointment with me to get the problem resolved. The problem was resolved at my earliest convenience.
The tech told me that the tank wasn't filling up with enough water and that was the problem for it to suck it on down. So he adjusted that and fixed the problem. Then we tried it to make sure that it was gonna continue to work. He was very professional, nice and cordial. Everything went great. So I'm satisfied. When I call AHS, somebody answers. When I need a service call, they have been very prompt about it. So I appreciate that.
I had a backup of the water in the drain pipe and the contractor came later that morning. He checked everything out then went ahead and used the compressed air to make sure the line was completely cleared out and it did good. He did check the airflow too. For the most part, American Home Shield is good. I've had good luck with them. But for specialty items, a lot of times, they don't have people who understand what you're talking to them about when you call in. What I've learned is you just have to ask to speak to a supervis... read more
American Home Shield's online service is pretty simple and straightforward as far as filing a claim. But I had a little difficulty this time. It's not so much American Home Shield, but with the contractor that they are using and their limited availability. A capacitor was blown and Fast Response Heating & Cooling came out. They have come out to fix the AC a couple of times and it's still not working. It still hasn't been resolved.
When we turned on our AC, it was not cooling how it used to. At one point, it stopped and wasn't working. That was about two weeks ago. When we called American Home Shield, MS Services came and they fixed the AC. But we are still having the same problem. This is happening when the weather is in the three-digit number, 106, 107, 108. We have a two-story. When we turn the AC upstairs and downstairs, only one of them will work. Only the one upstairs will work then the downstairs one will not cold up more.I thought of calling to... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,875 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.