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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I submitted the claim with Home Shield online and it was quite easy. Majestic Custom Heating & Air was on time and professional. The AC was low on refrigerant.It's getting colder but the last few remaining hot days have been much better. All works well.
The pump on the water well kept clicking every two seconds and it was showing less than 20% on the pump. That water had gone to the top and it didn't know what to do with it. When I did the claim, I called American Home Shield and it was very easy to make a request. They ended up sending me Priceless Water Well Services. I called them within five minutes after I got that, and they were here within 30 to 45 minutes from that call. They looked at the pump and they got it pressured out. We're working normal now. Overall, everyb... read more
Realty Rekey, the contractor, had to rekey six locks on three doors. Submitting the claim to American Home Shield was easy but it took a long time. It took three weeks before the guy came out. He was a little late but I know he had traffic. He was coming from Michigan and we're in Ohio so I understand that. He didn't wear a mask but he was nice. Everything's been easy and understandable with American Home Shield and the only thing is when I was getting the text updates, which was through Realty Rekey rather than AHS, they ke... read more
Our disposal was leaking and making a really loud noise. My daughter submitted a claim online to American Home Shield and their contractor called the day after. They said that the first opening they had was on Monday morning and asked if that was fine. I told them it was and the the tech came when they said he'd come. The young man who came was really nice and polite. He put in a new disposal. I would recommend that contractor and would like to have them back if I have any more problems.
A+ Comfort Air & Heating came out, repaired a little part in the AC and it's been awesome. They were on time and filing the claim was easy. The only issue I had was the wait. It took the whole weekend. I didn't get anyone to come out until that Monday.
It was about 100 degrees outside and the air conditioner wasn't working. When I called American Home Shield, they said that a company would give me a call within two days and let me know when they were able to come out. But then Benak's Heating & Cooling called me within a couple of hours, and their tech was able to come out. They were actually on within eight hours. They were good and professional. The experience was quick and painless. The AC has been doing well since the repair.
I had the two claims. For the first one, the guy came in for a rekey and he was friendly. Plus, it was not even 15 minutes and he was done. The second time that I had someone come was for my air conditioning or ductwork. I just bought my house and I was told that you get a home warranty because if things like that break, then they can be replaced. However, the air guy said no. Even though I have a super old unit, they just keep trying to jimmy-rig it until it finally breaks to the point that they can't fix anything. He was t... read more
I had a backed up toilet and American Home Shield sent someone out to fix it. They weren't able to come out that same day or the next day. They were putting me on an order for the following day, which had been two days. I called them back and I told them that I needed it done that same day because we had a back up and we needed it. I have small children at home. They changed the schedule and they came out that same day. The contractor was very professional and the service went very good. They finished their job and our bathr... read more
Solid and consistent; on this past call, the customer service person kept in contact and ensured that we received the expected service level.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 68,873 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.