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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I submitted a claim for electric support through American Home Shield's website. The contractor showed up when they said they would and they let us know they were on their way. They did the job, they exceeded our expectation in doing it, and then they left. American Home Shield is a worthwhile investment.
I’ve been very pleased with the professionalism that AHS exhibits. There customer service is excellent. I don’t have any complaints with the service I have received. I would recommend them to family and friends.
We've been using American Home Shield for years and the claim for the refrigerator and the microwave goes back a month or two ago. Proficient Appliance came out and everything seemed fine. Somebody came out and they fixed the microwave. It took a long time to get the parts because it's an older microwave, so I can't complain about that.After they were gone, the refrigerator door still doesn't work. When you close the door, it kinda bumps up and down because the hinges are broken so I called the appliance company. I talked to... read more
American Home Shield sent out Kingwood Air Solutions and they had to come out twice. The first time, the tech took care of one of the problems and he thought he took care of the second problem, but he didn't. Still, he wore a mask and covered his shoes and face. When the other guy showed up the second time, he took care of the other problem, which was the thermostat problem, and it went well. He had to replace the thermostat and everything's been working since then. All in all, AHS took care of the situation pretty quickly. ... read more
It’s always easy to file a claim with American Home Shield but it’s hard to file online because of the password or my questions to reset. I answered the questions correctly but it wasn’t the question that they’ve got. I don't understand that so I call and I can talk to someone. Once I get somebody on the phone, and we get it started, somebody's here. I don't like being frustrated, arguing with the computer, telling me I don't know where I was born, how old I am and my parents' names. That's the only part I had that drives me... read more
American Home Shield sent a guy out for an air conditioning claim. I paid the money to AHS before the guy came. Thee guy said that it was so hot here that the main plug was melted. So, he put in another one and got it done in one day. The AC works fine now. I've had American Home Shield for a long time and I like it. I had moved out here and I needed to get it on this house. I pay for what they do and it's good.
Thermal was amazing. They came on their day off to assess the issue or the part we needed right away. They were able to fix the issue that was going on. The tech wore his mask and he had shoe covers and gloves on. He only came into the inside of the house one time and then after that, he preferred using the outdoor access, so he was great. I’m loving having the insurance. It's definitely saved us a lot of money. I do wish that there was a way to be able to put a preference for companies.Home Shield sent out Thermex the first... read more
My icemaker wasn't working and my water sensor wasn't working. The contractor that came took care of it pretty briefly. He was really respectful. He was in and out. He was on time. They communicated the timeline really well also. They handled the claim really well. The first time I submitted my claim with AHS, I did it over the phone and that took a while. But then I went online the last few times, and it's been really simple.
I called on a Thursday evening and the claim was handled very quickly. Northern Air called me the next morning around 8 o'clock and they were at my house about 45 minutes later. The guy thought the issue was the capacitor, so replaced that and everything was fine for almost a full week. Then I started having the exact same problem and I texted the guy that I talked to before I call Home Shield again. He said he'll come right back out and check it again. Again, it was a Thursday, so he came out again first thing the next morn... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,004 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.