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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Submitting claims online to AHS has been very simple. I paid my $75 and everything was well. American Home Shield sent out Air Climate Solution for my AC issue. They came when they said they were coming. The tech from there identified the problem as a fuse which had disintegrated. He replaced that and we were good to go. He was at our place for 10 minutes.
My experience with my recent claim with AHS was great. The guy came out when they said they would be here, and knew what the problem was. He said, "I'll order the part and it will come to your house," which it did promptly. They had scheduled another time to come out. It was for the icemaker. They put the icemaker back in and we have ice. The contractor wore a mask the entire time.We really took out the warranty because all of our appliances are older and we have a pool that we included. However, when I call to report someth... read more
With our most recent claim, Quality Services came out and were very careful. The guy had a mask on. He may have had gloves on too. He also kept his distance for me. He was in and out as quick as he could and fixed the microwave. I didn't have to sign anything. He did everything just exactly how he should. It was great. So far, American Home Shield has been excellent. I know that some of our neighbors in our neighborhood have the same type of policy through American Home Shield and they've had some issues, but we have nothing... read more
North Coast Group was great. They were so professional and they were there when they said they would be. The tech had the problem resolved very quickly. The garage door would open without you even knowing it was open. You'd hear it in the middle of the night or you would close the door and the garage door opener would come up sometimes. It would go up and down and up and down. It was scary. Finally, what we had to do is get up there and pull the plug on the garage door opener. All it was was the actual switch. So, it was a q... read more
I've had American Home Shield for a few years. Other than they keep raising their price on me, they've been fine. It was easy to submit the claim online. Everything was fine with my plumbing claim. The technician from Prime Plumbing Services did a good job.
I submitted my claim initially online to AHS. Certified was the second company that came out and they completed the work. The first company, a gentleman came out, got mad and left. The part that I found a little bit difficult, was when the first company left, about rescheduling the second company, having to call in to try to figure this out took forever. The reps of AHS didn't answer the phones very quickly.The first gentleman came out. I happened to be coming down out of the attic space because I knew that the flooring up t... read more
Mae Dae Electric came out for the issues on some light switches as well as the ceiling fan and some sockets. Even though the socket registered to work, the plugs themselves and a couple of sockets are not staying in and the tech did not know that. I was gonna call them for something that he had checked to make sure that they were working. He was very professional and diligent. He came dressed appropriately. I was very pleased. The only thing is that I'd like to get through to speak to someone because sometimes I may have mor... read more
This time it did not go as smoothly as my previous encounters with AHS. My air conditioner went out at 4 am on Sept 26, 2020. I called AHS and they arranged for ********* to come fix it. It was 91degrees in my house for two whole days and nights. The kid from ********* was not aware that my unit is up on the roof. He called his manager and then told me his company does not go up on roofs. So he left. I called AHS and said they'd better get someone else out immediately. They also should have asked me where my main unit was lo... read more
Filing a claim to American Home Shield was very simple. I did a claim over the phone, and their rep was very good. The claim was for the AC unit, and At Your Service came out. The issue was something I could troubleshoot. When the guy came by, he said, "Yeah, that's pretty much what it was. Problem is that it's been so hot that it's no relief at night that these air conditioners are just running non-stop." He had gloves and a mask on and he made sure he was well over six feet away. He only had to come into the house and go i... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,004 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.