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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have AHS in a rental property and I have them for my other home as well. I hadn't had any issues with them and I always get good results from the service as well as from the people that they provide to come out and work. That's why I continue to let them service my home. I also love that they give you the option to decide if you want the service contractor that they'd send out to come out there or if you had someone else in mind. I like having that control and not be forced to work with a company even if you're not satisfi... read more
AHS is difficult to communicate with; customer service follows only the scripted responses with little concern or ability to listen to the customer.
Great service, very quick and professional repair of the problem. Would highly recommend this firm. Professional, knowledgeable, courteous, and totally understands customer service.
the quality of service - completed in timely manner and did a good job
For an issue with our AC, Burleson Services in Ocala was sent out after I made a request for it online with American Home Shield. That process was easy. I had spoken with reps on the phone and that was not as easy because usually, you get put on hold for an hour or so. Overall, we have had some issues but in general, American Home Shield remedies the issues even if it often takes two different contractors to come out. In the case of our AC, it's good now.
Other companies do their best to try to not cover claims. American Home Shield not only covers the claims they promised to, but they go out of their way to make sure that items are fixed and the customer is happy.
The repair person from Sears was promt , agreeable and efficient and solved my dryer problem .Would call on him agine Good quality repair and good customer service . He deserves 5 stars !
It's been very good with American Home Shield. My recent claim was for a dishwasher that was not drying our dishes. There was no heat at all. Submitting the claim was fine but I am still waiting to find out where I need to send the invoice for the unit we are purchasing. It's being replaced. I did call in to American Home Shield and I waited on the phone for over two hours for an agent.
Our Samsung refrigerator started flashing all kinds of numbers and it kept going into demo mode which was turning the icebox off. We called American Home Shield and they sent out Coastal Appliance. The company called to let me know when they’re coming. When they got here, they had the mask. They also did their distance. They said that they needed to change out all the touchscreen. They bought the whole assembly and changed it out.About a week later, it started flashing different codes again so we called American Home Shield.... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,005 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.