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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I went almost 4 weeks without A/C. But thankful for the new unit
Business response:
Hi Nancy. Thank you for expressing your concerns about the amount of time it took to complete the repair for your air conditioning. We do understand the importance of having your air working properly. We appreciate your patience while waiting for the job to be completed and look forward to providing you with a better experience in the future.
Immediate response when problem preSented. Quick resolution
Business response:
Hi Margarita, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
They are always available to listen and provide fast solutions.
Business response:
Hi Lee, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
saves me the trouble of having to find an available contractor and always fixes the problem
Business response:
Hi Kimberly. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.
So far no issues with the clients that are selected
I like that it saved me money, but it took 2 weeks without reliable air conditioning in 100-degree Texas to resolve my issue, & 3-4 days for each service call request, which was miserable when my house was 85 degrees & I couldn't sleep at night.
Professional, knowledgeable and timeliness.
Business response:
Hi Debra. Thank you for your feedback. We are very happy to hear that you have been pleased with the service we provide. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.
Biggest complaint is that AHS does not provide you with a list of possible providers each time you need service from which you can select one. Often the provider they assign is one you don't like because of previous bad experience. Also, AHS is becoming more and more expensive in their annual premium for what little they are used. Maybe they should base their premium on a person's usage from year to year to make it more economical.
Business response:
Hi John, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
Had a good experience calling and setting up a company to come out and look at my furnace
Business response:
Hi Teresa, We appreciate your feedback and hope you continue to enjoy AHS!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,936 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.