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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There was no air coming out of the air conditioning. We live in Fresno and the heat is 110. Having no air conditioning for a few days was horrible. I called Home Shield to file a claim and I was really happy it was done right away on Monday. Clovis Heating and Cooling came out and I really like the service. Home Shield does a good job. I've had a couple of claims and the guys worked very fast.
My garage door wasn't shutting correctly. Submitting a claim online to American Home Shield was easy. I just picked whatever was wrong and they set a company to come out to look at whatever my problem is. AHS's contractor, Flash Garage Door Services got sent out and the techs from there looked at my door. It was pretty badly off so I had them replace my doors with the opener. With AHS, if a problem is major and the tech has to order parts, it takes a week or two for things to get taken care of. Still, everything has been fin... read more
I normally call American Home Shield on the phone instead of trying to do it online because I wanna be able to explain what's going on. I'll get a text or an email that says my contractor has been assigned, which normally takes a couple of hours. It's fast and it’ not a long process. The contractors have all been very good and I've not had an issue with any of them. I've learned to try to take a video of stuff acting up because if it doesn't act up in front of them, they can't diagnose to fix anything.I called AHS for my ele... read more
Doing claims with American Home Shield is fairly easy. I do it online because it takes way too long to get anybody on the phone. I had a dryer claim and PJ Appliance came out. The dryer is running okay now. American Home Shield is a good service. The repairs may cost more, and it is good to have the program. But sometimes, they just try to fix things that really need to be replaced. That's my biggest gripe about it.
Universal Plumbing Company of Shreveport did okay on my plumbing issue. There was quite a bit of a delay on getting someone out here though. It took over a week. I've had American Home Shield on and off for years. I'm a real estate agent, so I sell these things to some of my buyer clients and I need to know that they're gonna be taken good care of. And American Home Shield is a lot better than they used to be. Their customer service is a lot better. It used to be that they would not replace anything. This time around, I had ... read more
We had to wait for a particular part to come in, but the guy from Choice Heating is working on it and it's gonna be fine. They're the greatest because when the guy says he's gonna be there, he's there. American Home Shield had used him on other things of mine that's gone wrong and he responds immediately. He's there within a few hours. He's great to work with. In the beginning, we had some trouble. They had a system that they could've installed but American Home Shield wanted a second opinion so they went with XTREME. XTREME... read more
We had been having problems with the HVAC system for over a month. It would cool and then it wouldn't and then it would blow but not cool like it's supposed to. I filed a claim with Home Shield and they were pretty prompt, especially when I started explaining to them about my mom and that it's her home. They tried to reach out to TJ Morgan to come out expeditiously. We're really glad about that. Then, the representative that came out to service it was very professional and on time. He explained everything as far as what the ... read more
Provide service people in timely manner.
Prompt, Professional Response and Service Personnel!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,004 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.