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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The reps from Plumbing Pro Services were nice and I liked them. But I never could get them to call me back after the incident. there was a calcium buildup that clogged the pipes and I already had someone fool with it, and it came undone. I thought they were gonna have to cut a hole in the wall and do all this stuff. They were fast and quick or there was really nothing that they could do. The problem was solved and he made sure it was all clear. He let it run for a while but that afternoon when they left, I started thinking a... read more
I called AHS for our dryer and the rep was good. The only problem we had was it took quite a while to get through to them. GE came out and the repairman was nice. They tried to fix it and it only worked for a day. AHS notified us that GE said it wasn't gonna be repairable and that we'd receive a new unit within a couple of weeks. Since we purchased the warranty, we've had two calls for them and it has been terrific. AHS is top-notch.
The AC was clanging and it stopped working. We submitted a claim with AHS and the gentleman that they sent out was very good. The first time he came, it was four days after I called, and he said it was the compressor that was gone. This house was built in 2006 and I moved in last year. He told me that this unit was probably still the same air conditioner and they usually go out after 12 years. He said that I needed a new air compressor but he said that he had to talk to the insurance company. Then, they had to order it and w... read more
There was water in the tray under the water heater. Everybody said it was gonna be two to three weeks and I had the water heater in about five days. Steven A. Mills Plumbing replaced it and they were wonderful. I love them. I don't have to wonder when my water heater's gonna die now. It's already taken care of. I love American Home Shield. I've been with them for years. I have recommended them and I've even recommended them to the building manager where I live.
We had an issues with the washing machine. We filed a claim online with AHS and they sent me a text on when to expect the contractor. Then, the tech from Sears came out and fixed it. It turned out that the problem was the actuator, which is a little part that help clean the water, and it needed a new one. Since the service, the washing machine's performance has been better and the laundry's been cleaner.
I needed my locks rekeyed and everything went well. All my locks and stuff matched. I also had a claim for my AC unit before and it went good as well. Everything's working good. Everyone was very professional. They got the job done in a timely fashion. So it was all positive.
Home Shield is something that everybody needs. You call and right after you call, you get exactly what you pay for. The contractors are great too. They're very professional. I've been very well pleased with my service.
I love American Home Shield and the only thing that they can improve on is the customer wait time on a phone call. Whether calling to ask a question or submitting a claim, it's lengthy. Still, they did a wonderful job with my refrigerator. They replaced it. I'm also a real estate agent and I also refer them out to people because I believe in them. It's a good thing for people to have at their permanent residence and for rental properties. It's good to have that comfort and knowing that an appliance will be fixed or replaced ... read more
Quality Climate did a very good job. The technician was very prompt. He got in contact with us the same day. He was here the next day even though he said that he had a lot of service calls ahead of us. He fixed our AC unit and it's been good ever since. He wore a mask and he stayed outside. He asked us a few questions, like if we changed our filter. I said, “No, we did already.” Otherwise, he was gonna come in and do that. I was pleased with American Home Shield. They responded right away. My experience with their customer s... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,005 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.