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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My most recent claim was for a plumbing issue on my rental property. The tech said that it wasn't covered under Home Shield and he left without fixing the issue. But otherwise, my previous issues have been solved satisfactorily. The contractors go on site and I'm satisfied with the service. One thing, though, is the long wait time when you call them because of COVID. You have to be on the phone for one hour or more than one hour and it's almost impossible to open a ticket if you have to wait for an operator to talk to. But b... read more
It's very easy to do most of the claims online to American Home Shield. The reps call and follow up to make sure they've got all the details correctly. I submitted the claim for the appliance and I got a call back that day. Then, it was four days before the contractor was able to come. The technician was able to figure out what was wrong with the appliance. He ordered the part and came back the next week and put it in. So far, it's been working. He was good and he got it done. He had his mask on and I had mine on too. He had... read more
My garage door was very noisy when operating and it wouldn't open or close normally. I placed a repair order and the tech from Flash Garage Door came on behalf of American Home Shield within two days. He was on time and he fixed the issue in 15 minutes. There was a little part that was broken and he replaced it. It was an easy fix for him and everything went back to normal afterward.I have had a lot of experience with American Home Shield in a lot of the homes I have stayed at over 10-plus years. Last year, my AC and its com... read more
We've only had to use AHS a couple of times. It seems like it’s a good way to save on unexpected costs and protect yourself. Recently, we had a question about how well the air was working, because it wasn't cooling down very quickly. We were curious if the contractors of AHS could do a diagnostic and so they came out and did that diagnostic. The contractors that came did a good job. The website of AHS was good too. It was easy to use. They also updated me on the website and via a text message.
It's very easy to talk to American Home Shield. Recently, J&J Appliance Service came out for the ice machine and the microwave that were not working. They were very nice and very easy to interact. They were professional too. I had another plumbing issue and I wish they could do everything in one service request. I was told that they couldn't so that is the only concern that I have. But other than that, everything else is good. I'm very happy with the work that has been done. They were available on time. They came in and the ... read more
We selected American Home Shield because we know that it’s one of the best in the market. We just bought the house and we wanted to rekey all the doors. I used the website to notify them. It was good and easy to navigate. They Realty Rekey, and the contractors were very helpful and quick. Everything was great. All the keys work.
I did a claim to American Home Shield for the bathtub faucet that broke. They sent Judieh Plumbing Company. They called me within 24 hours and then scheduled. They're good. I had two warranty companies at the same time. When I bought the home, it came with an Old Republic warranty. I didn't care for their service, the contract or their customer service. I had had experience with American Home Shield before in a few different properties, and I liked them. I got them on top of Old Republic. I've always liked American Home Shie... read more
Something was wrong with my dryer. When the Wilk's Appliance Repair tech first came, my daughter was here and I was on my way home. When I got here, he was running out to get a part. And then he came back and fixed whatever, and then he left. He was a nice guy. That was a couple of weeks ago and that one has been fixed. But then two weeks after my dryer, I had problems with my washer. Before Tuesday, Sears came out and looked at it. The tech told my daughter he couldn't diagnose it, so then that was when it was sent to Wilk'... read more
Overall AHS offers resolutions to problems. My biggest issue is that they do not pay contractors for dispatch fees on weekends so if you have a major problem it will not get resolved. I recently had a pipe back up which has now resulted in mold. I believe this could have been prevented had they come right away. My only other issue is the amount of time it takes to get someone on the phone.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,005 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.