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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything’s simple with American Home Shield. I've always had a decent service. The only problem I've ever had with them was I called them on my garage doors a couple of times and I won't do that again. The first time, the garage door spring broke. I called them and they sent somebody out. I didn't know at that time that the springs weren't part of what's covered. The guy that they sent out said he'd do it for me. He was gonna replace the parts and it would be $400. He'd send a report to Home Shield and they'd accept. But i... read more
I was happy with what the contractor did. He did a good job. The air conditioner was dripping water all over everything. He cleaned it out and told me what was causing it. The problem with air conditioner is that he said it would stop up again. The line gets stopped up because of the way the plumbing is installed. It's still a problem and it's a plumbing problem, not a general air conditioning problem.
We had an AC that wasn't cooling and submitting the claim was really easy, efficient and thorough. You just go online and type in what the issue is. Within 24 hours, a company calls you. They're pretty efficient at getting you scheduled in within the next day or two maximum. They come out and take care of the issue. We had a pool issue and it was the same process. Everyone's been super professional. There was one thing we had called back on and they were back out and took care of it again without any additional fees.My exper... read more
In submitting claims, I would either go online if I got access. If not, I would just call and it would always be super easy. Expert Pools has been out several times for us through Home Shield and they have always been wonderful. Whenever we put an issue in, they respond pretty quickly, even if it was on a weekend, and they come out here pretty quick. They're efficient, they seem honest, and very helpful. The tech would knock on the door when he was done to let me know he was finished. He would step away once I opened the doo... read more
The air conditioner wasn't working. I submitted a claim with AHS and we weren't too happy about our experience because it took them forever to call us. But when the guy came out, he knew exactly what to do. He was a genius and since the repair, the AC's performance has been great. We had cold air in the air conditioning and the issue wasn't the Freon. That was another thing I appreciated about him because we've had other people come out before for air conditioners, and they would always tell us it was the Freon. They would g... read more
To submit claims, you just go online and answer a few questions, and then Home Shield contacts you once they have selected a provider. It's super simple. It's nice to have someone to call and they take care of finding a contractor because it can be hard to pick a contractor with all the different reviews out there. 495 Garage Door's tech came out, assessed the issue and made a phone call, got the clearance to replace the garage door opener and it was really easy. I was able to still work while he was doing everything. He wor... read more
The first problem was the dishwasher. There was a film and the dishwasher wasn't heating properly. Crawford Appliance took a bit for them to get there. There was some confusion over what the root cause was and how to fix it. But the ultimate resolution was fine. The dishwasher works fine now. The most recent one was the oven. It was overheating. It would just run away and the fans would not firing on. Crawford came in, made an assessment and ordered some parts. It took a couple of weeks, then they came back, put the parts in... read more
My AC stopped cooling. Requesting service from American Home Shield online was super easy. Their contractor, Anthem Mechanical Palm Springs was sent to handle the issue. The tech from there looked at my unit and found a bad capacitor. He replaced that and my AC has been working perfectly since.
I had an outlet on the back porch and a light upstairs that weren't working as well. I did a claim to American Home Shield. Adam Electric called me the next day, and they got here the following day. They were able to correct all the issues. I've had American Home Shield in the past, and it was kinda hit and miss. I decided to go with them again and so far, so good.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,006 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.