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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Submitting claims through American Home Shield is easy. The only thing is I had ceiling fans out but the website only lets you put one, so I had to call them to ask them. They were nice about it. If you have a plumbing in the bathroom and a plumbing in the kitchen, you can't put that down when you just go online. You have to call them and let them know. It'd be easier if they would allow you. I'm assuming payment-wise, every time you call them one time, then they take the payment out. But if it's two or three problems, I try... read more
All of a sudden, there was no water coming out of the dishwasher anymore. It was running, but it was dry. ARO Appliance Repair handled it well. They sent someone out pretty quickly and I was updated via text message. It was pretty cool. They sent me a text when they had scheduled the person and they gave me a window of time that they would come, and then I got another text when that person was on the way. He came and said he needed to order a part. After he left, I got text messages again saying when the part was ordered and... read more
We had submitted a claim with AHS that our air conditioning didn't seem to be responding to the thermostat, was not shutting off, was making a loud noise and didn’t seem to be effectively cooling. We submitted the claim through their website. I am always in favor of being able to submit things online rather than trying to call and get connected with someone. So I was very happy to see that that was an option. We had a call within an hour. Unfortunately, because of the high volume on the end of the contractors, we couldn't ge... read more
When submitting claims to American Home Shield, which is very easy, I can either call or do it online. We've definitely got our money's worth with American Home Shield. They got all the problems in our home fixed as fast as they could. The issue was fixed very quickly when the contractor, Advanced Electrical Solutions, came out and we haven’t had any problem since. Everything is working very well. Sometimes, bad winters can cause an issue. We had an event during Christmas and they were able to find somebody to come out. We a... read more
At first, the technicians from Ace Heating didn't quite have the problem diagnosed correctly, so it didn't resolve the issue totally. But they came out a couple of days later and replaced the parts that needed to be replaced. I haven't had a problem since. Also, they were great about taking precautions due to the pandemic. Ever since we have been with American Home Shield, they’ve been great too and everything has been resolved. AHS has always been good. We called a previous time and the guy came out and gave a wacky assessm... read more
I've had American Home Shield before and I've had Choice. I quit American Home Shield because of the payment process. They charged me twice for the same thing and it took me four months to get it straightened out. When I moved from Amarillo to Allen and bought a new home though, they used American Home Shield, so I didn't have a choice. However, instead of paying the vendor, they're taking it online now and I like that better. Also, my brother was here when 911 Locksmith came and he said everything went fine. It worked out w... read more
We had a leak in our sink in our kitchen. After placing my claim, someone from All Hours Emergency Plumbing came the next day. He was very professional and friendly. When he told me he was gonna be here, he was. He tried a couple things and resolved the problem quickly. Everything is well.
The dryer wasn't working and I called it in to American Home Shield. They had the technician come out and he fixed it. He was professional.
My AC piping was leaking all over my ducts. I submitted a claim online to American Home Shield and their contractor A-US Air Conditioning of Texas Ltd. came to handle it. The ducts had to get replaced because the insulation inside was soaking wet. The techs from A-US Air provided good service and things have been well since they came out.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,005 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.