This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a problem with the water heater. AHS sent out Echo Plumbing. They were very responsive and everything went great. But we ended up a week without hot water and we had to boil water because the tech couldn't see us right away. We had to wait for our time, but he came as soon as he could see us. The heater went out on a Monday and he came on Thursday. Then he was right back on Monday with the water heater ready to go. He also wore a mask. We’re big COVID compliant people because I've got two kids with asthma and he was aw... read more
I had a sensor that went out on my stove, so the oven wouldn't work. I filed a claim online with AHS and the process was quick and easy. They were expedient in their response and the technician they sent was very courteous. He was very respectful because there are house rules. So, he took his shoes off at the door and was very complimentary. He did what he needed to do then he left. He was also very upfront in telling me how long it would take to repair the oven. But the part came in ahead of schedule. He made a phone call, ... read more
I filed the service request online through the Home Shield website. It was easy to submit the claim and then they responded, and then I heard from Steven L. Dingus shortly thereafter. Steven came out and looked at the washing machine and the dryer. He fixed the dryer but he was unable to fix the washing machine. He tried to fix it but he said he couldn't, and then he said he just sent the information on to Home Shield. My wife was there and the tech told my wife exactly what he needed to do, and then he called us back saying... read more
Recently, the contractors came out to work on the air conditioner. They figured that it needed an electrician 'cause the circuit box kept tripping. The website of AHS is good. I like it 'cause you can get through fast. I got all kinds of notification as to when to expect the contractors out. Then when the contractors came, they called and let me know they were on their way. The contractor who came was a very good guy. First of all, he had on his own mask, which is very important 'cause I have a husband here on oxygen and ver... read more
I have a rental property and when the AC in that rental was just blowing hot air, I made a claim with American Home Shield. Given the dynamics now with COVID, I like to speak with someone directly. But I can do a claim online as well. What I like is once it is there, you get the information on whoever they're sending out so that you're able to call them immediately and try to schedule an appointment rather than waiting for them to get back.AC Blue Air Heating was the contractor and they did great in the sense that it was rec... read more
We just purchased the house and we had a leak somewhere in the laundry room with the washing machine. It leaked to the downstairs basement. When the contractor came and repaired, it was more to do with the faucet. It was hooked up to the plug for the washing machine. They were very good and very professional. They were on time and answered all my questions. Once it was done, they made sure that it was working properly. I like the service of American Home Shield. When I call in to find out about the billing and I had question... read more
The first company that American Home Shield sent out for an appliance issue would not return calls. Then Champco went a lot better than the other company. Champco was professional and timely. They didn't take long once they got involved. It was over a weekend and we got it taken care of in about three business days. Overall, American Home Shield has the best coverage. Once somebody gets out here, it's okay. Their cost is not a problem. I lived with it. But I'm always dealing with somebody overseas so the communication gap is... read more
I have two air conditioner units and my downstairs unit wouldn’t work at all. The burners would come on if you set it to heat and the outside compressor would come on if you set it to air conditioning but the fan motor wouldn’t blow. It wound up being a circuit board up in the attic. I did the claim through the American Home Shield website and it was very good. I got a text message that said when the person was gonna come to my home and they said he could be at my house from 10:00 to 2:00. The contractor was great and the re... read more
We submitted a claim with AHS because there was a huge hair clog. So, the contractors came in and snaked it out and did a great job and it was good to go. The contractors were very good. They were wearing a mask. The process of submitting the claim with AHS was really easy. Everything went really smoothly. I just called. I was happy that I could call in the middle of the night and I could do it automated, and it went great. My brother has AHS too and he liked it.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,005 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.