This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Any time we needed something done, we got it scheduled and handled very quickly. You call in, you get somebody. All the first initial contact is automated, and then someone gets back to you. But if my dad called and he got an automated thing and couldn't talk to somebody to get an appointment set up, it may be a little difficult for him. We were selling our house and the buyer hired a company to come out and look at the AC. He noticed this huge differential between the unit and the actual air conditioning. We put in the trou... read more
Once you get on the phone with Home Shield, it's a breeze. But sometimes, you can wait close to an hour for somebody to answer the phone. That might be a problem if there was a major crisis. But my husband and I are both semi-retired so it was just about putting the phone on speakerphone and continuing to make breakfast or whatever else. And then when the reps got on the phone, they immediately took charge of the issue and got somebody in the area to come out. It was very quick. We had two other times when we spoke with Home... read more
The guy came in and checked the air conditioning unit. He was amazing. He got it fixed. However, I called back because there was a little noise but they didn't answer me. The next day, it shut down again. I called back and the contractor came in. He fixed it and so far, it's okay.
We were happy with the plumber that came for our recent claim with AHS. He was great. The toilets stopped working. They kept running or they wouldn't fill up again. So he went ahead and fixed it pretty easily. He was able to do it that same day. We were really happy with American Home Shield too.
Our AC wasn't working. The contractors that came were great. Everything has been functioning fine since then.
I had pretty good experiences with Home Shield. I submit claims online. They go through really quick. Home Shield sends a text message saying, "Within 24 hours, the vendor will contact you," and that has always been my case. They contact within the day. I had a couple of different claims. One was for a toilet problem that was making sounds, and then one was a shower that was not working properly. The temperature was not coming out consistent. Aladdin's Plumbing fixed it. They were courteous, professional service. The warrant... read more
My parents had American Home Shield since they've owned their home and they've always had good recommendations. When it was time for us to switch warranties, I switched over to American Home Shield and I've loved using it so far. We've just recently gotten it but it was able to come in the time of need. The AC stopped blowing hot air and the fan of the outside unit stopped spinning. We ended up contacting them through their website. It was the next morning that I got a call to set up with Island Breeze for their person to co... read more
The fuse had blown on my microwave and something happened with the door latches thing. I submitted a claim with AHS and the tech they sent out replaced all that. After their initial visit, they had to order a part then they came back and tried to fix it. But apparently, the wrong part was ordered and they said something about American Home Shield's number. Then, they had to come back the second time and they fixed it. They were in and out quickly and everything has been great since the service.
The drain pump in my washing machine was not working and it kept giving us an error. Plus, I had to have a converter put on my dryer to convert it from natural gas to propane. I submitted a claim to American Home Shield and their contractor Montezuma Appliance Repair came. The tech was a young guy. I usually get a bunch of older men because they are in a dying trade. The young man who came from there was amazing and he fixed my problems. He put everything back and off he went. I would have never even known he was there.So fa... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,037 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.