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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was experiencing issues with my garbage disposal. Then it completely stopped working. I had tried to use the reset button underneath, but that wasn't working either. So then, when I did the claim with AHS, someone came and he turned whatever key. But then he noticed that there was a blade broken, and he replaced the disposal.Overall, the process was really simple. Everything went well. I appreciated that the technician who came was very responsible. He was attentive to my needs, but also explained to me what was happening ... read more
The motor on the pump was not working. It was two summers ago, the motor on the pump went and a different company came in and supposedly replaced the motor. Then it went out again the next summer, and that was when Expert Pools came out. The guy ran the serial number on the motor that was replaced, and it was an eight-year-old motor that the other company had put on it. I called AHS and made a complaint when the guy told me what the deal was. Expert Pools has been out several times putting band-aid on this old motor. Then la... read more
My air was blowing, but there was no cold air coming out of my AC unit.The company American Home Shield sent out was able to fix the issue temporarily. A day or two later, the guy had to bring a part back and replaced that part. About two weeks later, another part went out on the unit outside and he came and fixed that part. He was here five minutes. The service was really good. He was really friendly and professional.Filing a claim with American Home Shield is pretty simple. You just call them, explain to them what your iss... read more
The AC wasn't cooling and wasn't blowing any air through the vent. I went to American Home Shield’s website and filed a claim. I filed it on a Saturday and Kenneth Buggay Mechanical came out on Monday. The technician was great and very nice and knowledgeable. We really liked having him. He had to replace a relay switch. But it still wasn't cooling, so the next day, I had to file an addendum to our claim stating that it was still not fixed. The same technician came out the next afternoon and he determined that it needed an ev... read more
I was a little unhappy about how long it took to get a new motor for the air conditioner. It took nine days to order it. But that wasn't United Air Temp's fault. They said they had to go through American Home Shield to get it. Then they sent the wrong one but the tech got the other one within a day. It was 14 days when we got air again. But the air guys were good. The tech was friendly, professional, and he knew what they were doing. The only problem I have is that Home Shield is a little hard to reach now with the COVID thi... read more
American Home Shield has done a really good job for us. We had another company before them and they were terrible, so we decided to switch. Some friends of ours had American Home Shield and they told us good things about it. We did a service request and the tech showed up on the day of the appointment. It took a little while, but I’m sure, with the summer, everybody's got things going on. The tech knew what was wrong with our spa pool and said he had the part with him and he fixed it the same day.
We were with another home warranty before and we were not very happy with the service we were getting there. So, when our expiration date had come up, we changed over to American Home Shield. We signed up in June and our coverage started very early July. We had a pretty basic claim and it was easy enough to make. We have two AC units and the upstairs unit went out and died on us. We couldn't get it to start cycling so we called American Home Shield and they assigned somebody.We contacted TC and the guy came out about two day... read more
Our air conditioner quit working. I notified American Home Shield about it through their web page. It's very easy to use. I was told that I’d be notified by Virginia Air Conditioning. They called within two days and made the appointment. Then they came out within a week. They were very nice and they eemed to know what they were doing. Our air conditioner is working great and we haven't had any problems since they've replaced the condenser. It was very hot and we were melting. So, now it's livable here. I'm very pleased that ... read more
The contractors that came out for our recent claim did great. We pretty much had pinpointed what was going on and it just needed the thermostat to be replaced 'cause the thermostat was bad. Everything else was working fine. He checked out everything, made sure it was all running well. He replaced the thermostat and everything went well. He had the part with him because I called them and talked to the girl in the office before he came out.AHS is a little difficult sometimes. But I'm sure they get swamped just like everybody e... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,049 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.